Relationship Advisor - Customer Engagement

Description

• Do you want to help transform the omnichannel client experience by rolling out a new client-centric engagement approach?
• Do you analyze results to optimize client engagement strategies?
• Are your decisions data-based and are you adept at the ongoing optimization of the client journey?

Reporting to the Client Engagement Manager, the advisor will help deliver a new omnichannel client engagement experience and roll out the personalized marketing technology components required to meet business priorities.

Your role

• Actively collaborate in the implementation, evolution and operation of business requirements to support a consistent omnichannel client experience
• Oversee the creation and delivery of communications and continually optimize client journeys based on results obtained and in line with the strategy implemented by the Senior Relations Advisor
• Play an influential role in several business sectors and projects (client engagement, data, IT, etc.); your mission will be to deliver an optimal experience within the timeframes set, in line with business priorities and the Senior Advisor’s evolution strategy
• Work with different stakeholders to ensure that the best client experience is offered at all times

Your Main Responsibilities

• In collaboration with the Client Experience, Data and Client Strategy teams, understand and leverage data and the channels to confirm business opportunities and define the right approach to take
• Organize all activities and deliverables with various internal and external partners
• Create the points of contact based on business needs and priorities and produce communications for the various points of contact of the client journey, according to the appropriate channels identified
• Share results, recommendations, highlights, risks and issues, as well as their impact
• Maintain constant and proactive communication with our partners to fully understand the reality in the field and impacts so that strategies and journeys can be quickly adjusted, as required
• Define tests and analyze performance results to optimize journeys and assess the impact on client engagement

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Qualifications

Required skills

• Solid understanding of data, banking products and processes, project management and marketing campaigns
• Solid background in relationship marketing, personalized marketing and digital marketing
• Excellent analytical and problem-solving skills to support delivery teams with their risks and challenges
• Ability to identify and continuously improve your work methods
• Bachelor’s or master’s degree in a marketing discipline or a related field and two to four years of experience in a similar position in a large organization
• Ability to translate a business objective into a client-centric journey that is measurable and quantifiable
• Excellent command of French (spoken, written)
• Strong work ethic: autonomous, proactive, well-organized and thorough

Preferred Skills

• Proficiency with Atlassian project management tools, Excel, Adobe Analytics (dashboard) and Salesforce Marketing Cloud
• Bilingualism (English and French) required, as you will frequently interact with service providers or partners who speak a language other than French

Special conditions : Successful candidates will be required to take a written French test.

Your Benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Initiatives promoting community involvement
• Employee Share Ownership Plan
• Generous pension plan
• Flexible group insurance
• Health and wellness program, including many options
• Virtual sleep clinic
• Preferential banking services
• Employee and Family Assistance Program
• Telemedicine service

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're Putting People First

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?