Customer Relationship Manager Jobs

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Customer Relationship Manager with customer relationship management experience, familiarity with technology and program management/project management experience to place at our client, a multinational technology corporation.

Client: Multinational technology corporation

Terms: Contract – until 6/30/2024 with strong possibility to extend to total of 18-month contract

Location: 100% Remote

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Andres Villagomez at [email protected]. Please reference Request ID: 1366282 – Customer Relationship Manager.

Overview

Our client is hiring Customer Relationship Managers to ensure their customers receive the support they need regarding rolling out training, consumption management, delivery of services and familiarity of technology offerings. You will look after customer relationship management, assist with services questions, assist with scheduling and coordinating with different groups, dig into data, heads down work, PowerPoint presentations with customers and review what areas should be developing. This position will be a mix of being on the phone and online meetings, digging into problems and finding resolutions.

Responsibilities:

Customer Relationship Management

• Manage customer relationships with a focus on understanding business priorities and how they align and realize the business value for customers and internal teams
• Nurture, establish and develop relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance
• Develop communication techniques for holding business value conversations at customer executive levels

Consumption Leadership - Customer Strategy and Growth

• Partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between customer’s and our clients goals and objectives
• Own customer relationships to uncover customer priorities and opportunities to plan deliveries that increase deployment and adoption velocity of their investments
• Work with customers to design programs that improve operational health

Customer Success Leadership - Delivery and Program Management

• Identify and mitigate customer blockers by leveraging our clients solutions and services and develops deliverable programs of work
• Help customers realize the value of their investments and leverage support agreements to achieve their goals
• Orchestrate delivery resources to facilitate value realization with a focus on driving operational health

Customer Success Leadership – Consumption Leadership

• Help customers to achieve their consumption milestones aligned with their priorities, track progress, resolve blockers, and keep activities on schedule
• Identify areas where adoption could be improved, and takes action to drive usage

Qualifications:

Required:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience or equivalent experience
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience or,

Preferred:

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent
• Certifications in technologies such as Azure, M365, D365, AI (artificial intelligence)
• 1+ year(s) relevant work experience within tech industry
• Fluent in Spanish and/or Portuguese

Top “Must Haves”

1. Customer relationship management | 2 Years of Experience
2. Familiar with technology, online service, consumption, storage | 1 Years of Experience
3. Program management, project management experience | 1 Years of Experience

If you are not a 99% match to the above, and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.