Business Relationship Manager (It)

Company Description

Become a part of AIM’s growing success.

American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

What we offer!

• Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun!
• Competitive salary + other perks
• Company-wide events throughout the year (BBQ, Holiday party etc.)
• Two cafeterias on site (subsidized meal program available)
• Group insurance & RRSP program
• Free gym on site

The incumbent, reporting into the IT Services Director, will be responsible for identifying and assessing the IT needs of the business in order to meet the technical support requirements of various departments.

Act as a Relationship Manager

• Build strong, collaborative relationships with internal business clients.
• Track client satisfaction with services provided.
• Continuously improve, based on feedback from clients.

Communicate With Business Stakeholders

• Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets).
• Act as a bridge between IT and the business.
• Provide a clear point of contact within IT for each business stakeholder.
• Manage expectations of multiple business stakeholders.

Service Delivery

• Work with service owners to develop and monitor service improvement plans.
• Understand at a high level the services and technologies in use.
• Define, agree to, and report on key service metrics.
• Act as an escalation point for major issues with any aspect of service delivery.
• Work with clients to plan and make sure they understand the relevance and impact of IT changes to their operations.

Knowledge of the Business

• Understand business processes and associated business activities for each user group within a department.
• Understand which IT services are required to complete each business activity.
• Understand the main business activities for each department.

Advocate for Your Business Clients

• Understand the strategies and plans of the clients and help develop an IT strategic plan/roadmap that maps to business strategies.
• Help the business understand project governance processes.
• Help clients to develop proposals and advance them through the project intake and assessment process.
• Act as an advocate for the client – be invested in client success.

Influence Business and IT Stakeholders

• Leverage existing relationships to convince decision makers to move forward with business and IT initiatives that will benefit the department and the organization as a whole.
• Influence business and IT stakeholders at multiple levels of the organization in order to help clients achieve their business objectives.
• Understand and solve issues and challenges such as differing agendas, political considerations, and resistance to change.

Knowledge of the Market

• Understand what end customers expect with regards to IT services and bring this intelligence to business leaders and decision makers.
• Understand the industry – trends, competition, future direction.

Value Creator

• Work collaboratively with clients to define and prioritise technology initiatives (new or enhanced services) that will bring the most business benefit.
• Understand how services currently offered by IT can be put to best use and create value for the business.
• Lead initiatives that create business value (increased revenue, lower costs, increased efficiency) for the organization.
• Lead initiatives that help the business achieve or exceed business goals and objectives.

Innovator

• Leverage knowledge of the business, knowledge of the industry, and knowledge of leading-edge technological solutions to transform the way the business operates and provides services to its customers.
• Identify opportunities for using IT in new and innovative ways to bring value to the business and drive the business forward.
• Lead initiatives that result in new and better ways of doing business.

Qualifications

• Strong customer service orientation.
• Excellent understanding of one or more business areas and a comprehensive understanding of the IT organization.
• Demonstrated knowledge of strategic use of technology to optimize business objectives.
• 5+ years of experience in a similar position with an IT environment
• Demonstrated knowledge of core business processes and operations.
• BRM certificate, an asset
• Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
• Experience within manufacturing or retail industry
• Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
• Bilingual (French and English)

Additional Information

American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

Although we’d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.