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Bilingual Regional Service Relationship Manager
Company | ADP |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Human Resources Services,Financial Services |
Expires | 2023-07-04 |
Posted at | 10 months ago |
ADP is hiring a Regional Service Relationship Manager. In this position you will act as a liaison between ADP Global Payroll Client Service and ADP Global Payroll clients to ensure effective communication and coordination of issue management, service delivery activities, and achievement and reporting of overall ADP operational performance requirements. With an emphasis on providing World Class Service, the Regional Service Relationship Manager is responsible for managing expectations within the client organization and the ADP Global Payroll Client Services team to ensure service delivery requirements are understood and achieved by both parties. Successful candidates will act as a conduit to ensure effective communication and coordination on service-related issues.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Responsibilities
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Responsibilities
- Manage and monitor action plans in accordance with agreements.
- Liaise with assigned ADP Global Payroll clients and ADP Global Payroll Client Services in an effort to effectively coordinate service delivery activities throughout the ADP Global Payroll business model.
- Work with client service team members to assess workloads and related time lines to effectively prioritize work prior to making commitments to clients for delivery.
- Assist client and ADP in planning and coordinating for events that cause business impact to either party (upgrades, operational model changes, designated contact transitions, etc.)
- Identify and recommend improvements that benefit the operational model for client and ADP.
- Acts as the client and/or ADP advocate, as appropriate, to ensure adherence to required service delivery model.
- Act as escalation and coordination point to resolve high profile and/or critical issues occurring between the client and multiple ADP organizations.
- Compile, review, and deliver operational performance metrics to assigned client organizations.
- Act as subject matter expert for prospect and/or client workshops related to the ADP Global Payroll Client Services processing model.
- Prepare and present operational performance metrics and assist in the planning and coordination of service delivery events affecting both parties.
- Proactively monitor and advise client and Managers on critical issues affecting service delivery.
- Recommend, develop and maintain effective issue tracking tools (spreadsheets, reports, etc.) to ensure effective communication on progression of outstanding issues.
- Work together with client and ADP groups to assess impact of issues and to assist in determining appropriate courses of action.
- 3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll,
- Bachelor's degree in IT, System Management, Business
- Bilingual English/French required
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
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