Senior Client Relationship Executive

Your role as Senior Client Relationship Executive
Reporting to Laura Chirke, Senior Manager Customer Success, you will contribute to our growing portfolio of clients by managing renewals, retention and engagement strategies and assisting in long-term growth opportunities with a strong focus on delighting clients. In addition, you will identify and strategize with the appropriate internal (cross-functional) and external (brokers/advisors/executives) stakeholders to build trust and lasting relationships with our clients.
What You’ll Be Doing

• Developing and implementing client retention strategies, ensuring client satisfaction and loyalty
• Developing and delivering regular reports to clients, highlighting key metrics, achievements, and opportunities for improvement
• Developing and maintaining a deep comprehension of the client's business, including their goals, challenges, and competitive landscape
• Identifying and managing risks associated with the client portfolio and collaborating with internal teams to deliver solutions that meet or exceed client expectations, while also achieving business objectives
• Building and maintaining strong, positive relationships with clients and acting as their trusted advisor and advocate
• Acting as a point of escalation for client issues, ensuring they are resolved in a timely and satisfactory manner
• Identifying opportunities for revenue growth and working with internal teams to develop and implement strategies to achieve sales targets

We'd Love To Hear From You If You Have

• Bachelor's degree in business administration, marketing, or a related field
• Strong strategic and critical thinking abilities, with the ability to assess risks and opportunities and propose effective solutions
• Strong leadership skills, with the ability to influence and mobilize internal and external stakeholders
• 5+ years of experience in client relations or account management, preferably in a B2B and/or human resources or health and wellness benefits environment
• Excellent organizational and time-management skills, with a strong work ethic and proven ability to meet deadlines
• Experience managing large and complex client portfolios with the use of administrative and organizational tools (Salesforce experience is an asset)
• Adaptable and innovative, with the ability to identify gaps in processes and propose new ways of working
• Demonstrated ability to build positive and trusting relationships with key stakeholders and act as a trusted advisor

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A flexible schedule and a hybrid work approach
• Short and long-term incentive plans, including restricted stock units (RSUs)
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• Funded benefits plan, including a wellness reimbursement program
• A fully
• An allocated budget for continuous training
• An optional parental benefits program

About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
We’re Firm Believers That Great People Don’t Settle On
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.
Impact
Community
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Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].