Engagement Manager Jobs

We are looking for an experienced Engagement Manager who is passionate about helping businesses succeed and meet their immediate staffing needs. You will be responsible for nurturing long-term relationships, identifying ways to expand collaboration, and finding creative opportunities to make our partners across a number of verticals (including retail, business services, and distribution/logistics) successful.

In this role, you will build strong relationships and serve as a trusted advisor to the key users of our platform. You will provide timely product insights and training to our key users to ensure the adoption and growth of our platform within the customer's business.

The Account Growth team at Wonolo is the oil that keeps the gears turning throughout the lifecycle of a Wonolo customer. You will join a team that loves the Wonolo mission, business strategy, building new opportunities, and growing relationships and you will be on the leading edge of helping shape the future of work.

We welcome qualified candidates located anywhere in the United States and Canada .

What You'll Do

• Travel as needed for customer relations (up to 30%)
• Develop a deep understanding of the users’ goals and effectively solution the product and user experience to achieve the goals
• Participate in customer and user kick-off calls, lead post-launch reviews, and quarterly business reviews with users to align on upcoming opportunities
• Grow, retain, and manage key user relationships within a book of business
• Identify new opportunities for account growth
• Partner closely with Sales, Customer Operations, and Product teams to make sure customers have the best possible experience
• Conduct regular and recurring touchpoints with all of the users in your book of business to ensure retention and growth with each user and customer venue
• Partner closely with the key users of our platform to ensure full product adoption into their internal workforce staffing strategy and daily practices

Who You Are

• Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities
• A self-starter with strong organizational, analytical, and communications skills (both written and verbal)
• 4+ years of account management, consultative business development experience or Customer Success

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice To Haves

• Start-up experience
• Staffing experience
• Experience with 2-sided marketplaces
• Experience using Salesforce
• Experience using Business Intelligence (BI) Tools (extra points for Looker experience)

Benefits And Perks

• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
• Generous parental leave plan
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• The opportunity for growth in a mission-driven and well-funded start-up
• Team outings, happy hours, company off-sites, and more!
• We pay 100% of the medical/dental/vision insurance premiums for you
• Meaningful equity and company bonus
• Cell phone reimbursement and company laptop

About Wonolo

Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn More About Us

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Wonolo is a Great Place to Work-Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.

Inc. Magazine's Best Workplaces 2022 (Medium to Large)

#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)

#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.