Account Manager - Amazon

Position Overview:

An Amazon Account Manager is responsible for managing and growing business relationships with sellers and vendors on the Amazon platform. This role involves understanding and executing Amazon's strategies, identifying growth opportunities, and ensuring the overall success of the assigned accounts. The Account Manager serves as a primary point of contact for the account, handling various operational and strategic tasks to drive sales, customer satisfaction, and account performance.

Key Responsibilities:

Account Management:

• Understand the business goals and objectives of the account, providing strategic guidance and solutions to maximize sales and profitability.
• Build and maintain strong relationships with sellers or vendors, acting as their primary contact for all Amazon-related matters.
• Collaborate with internal teams, such as advertising, marketing, and operations, to execute account-specific strategies and initiatives.

Sales and Performance Optimization:

• Monitor and manage product listings, pricing, inventory levels, and promotions to ensure optimal visibility and performance on the Amazon platform.
• Analyze account performance metrics, sales data, and market trends to identify growth opportunities and develop action plans to improve sales and profitability.
• Work closely with sellers or vendors to optimize product content, enhance product listings, and improve overall customer experience.

Operational Excellence:

• Resolve any operational issues or concerns raised by sellers or vendors, ensuring prompt and effective resolution.
• Oversee order management processes, including inventory forecasting, replenishment, and fulfillment, to maintain high levels of customer satisfaction.
• Stay up-to-date with Amazon's policies, guidelines, and best practices, and educate sellers or vendors on compliance requirements.

Performance Reporting and Analysis:

• Generate and present regular reports to track account performance, sales trends, and key performance indicators (KPIs).
• Conduct in-depth analysis of data and metrics to identify insights, trends, and areas for improvement, and make data-driven recommendations to optimize account performance.

Relationship Building and Communication:

• Provide ongoing communication and support to ensure sellers or vendors are informed about Amazon's updates, programs, and initiatives.
• Act as an advocate for sellers or vendors within the organization, communicating their needs and feedback to relevant internal stakeholders.
• Conduct regular account reviews and business meetings with sellers or vendors to discuss performance, goals, and strategies.

Qualifications:

• Knowledge of advertising and marketing strategies on Amazon is an advantage.
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced, dynamic environment.
• Proficiency in using Microsoft Excel or other data analysis tools.
• Familiarity with Amazon Seller Central or Vendor Central is required.
• Proven experience in account management, preferably in the e-commerce or retail industry.
• Strong understanding of the Amazon platform, marketplace dynamics, and e-commerce best practices.
• Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Excellent analytical and problem-solving skills, with the ability to derive insights from data and make data-driven decisions.