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Retention Specialist Jobs in Quebec

Bilingual Mortgage Retention Specialist (Virtual/Wfh)
By BMO At Quebec, Canada
Broader work or accountabilities may be assigned as needed. Qualifications:
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Retention Manager Jobs
By LUS Brands At Canada
Excellent project management skills with the ability to manage multiple projects and stakeholders simultaneously.
Bachelor’s degree and 5+ years of experience in a similar role.
Experience with Shopify Plus and Klaviyo is required. Experience with Peel Insights, Triple Whale, Yotpo (or a similar program) is preferred.
Excellent written and verbal communication skills with the ability to present complex data in a simple, comprehensible manner.
Experience with CPG beauty is a plus.
Drive the optimization and expansion of Loyalty, Referral, and Subscription programs through data-driven strategies and analysis.
Retention Specialist Jobs
By BranditScan At Montreal, Quebec, Canada
Knowledge of any CRM (HubSpot)
Experience with email task software
Experience with live chats is an asset
Experience with written communication using diverse mediums
Full-time, 40 hours per week
Tracking and managing client subscriptions cancellations
Loyalty & Retention Support, Bell Mobility
By Bell At Montreal, Quebec, Canada
Manage Salesforce opportunities & deals (Salesforce knowledge is a +)
Perform in-depth analysis (strong Excel, PowerPoint skills a must)
Create the wireless offer deals & provide ongoing support throughout the Sales cycle
Create offer deal Proposals presentations
Strong analytical and negotiation skills
Proven skills in sound decision making and problem solving

Are you looking for a job that allows you to make a real difference in the lives of others? We are looking for a Retention Specialist to join our team and help us retain our customers and ensure their satisfaction. If you have a passion for customer service and a drive to help people, this is the job for you!

Overview A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. Detailed Job Description A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. They must be able to analyze customer data to identify trends and develop strategies to address customer needs. They must also be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer loyalty programs
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer loyalty programs
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Experience
• At least two years of experience in customer service or a related field
• Experience in developing and implementing customer loyalty programs
• Experience in analyzing customer data and developing strategies to address customer needs
Job Responsibilities
• Develop and implement customer loyalty programs
• Analyze customer data to identify trends and develop strategies to address customer needs
• Work with customers to identify their needs and develop strategies to meet those needs
• Work with other departments to ensure customer satisfaction and loyalty
• Monitor customer feedback and develop strategies to address customer concerns
• Develop and implement customer retention strategies