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Head Of The Service Team Jobs

Climate Action Program Team Lead (The City Of Surrey)
By BCJobs At Surrey, British Columbia, Canada
Applied experience in ecology and nature-based solutions, e.g. green infrastructure, watershed management, biodiversity, urban forest management.
Knowledge of and experience in urban planning and development, e.g. long range community land use planning; development planning.
Experience leading or coordinating community and stakeholder engagement and education initiatives.
Have substantive knowledge in the field of climate change mitigation; adaptation and resilience; transportation and land-use planning and policy.
Experience working in or navigating local government organizations and decision-making processes
Exceptional communication skills, both oral and written.
Business Service Analyst (The City Of Surrey)
By BCJobs At Surrey, British Columbia, Canada
Attends and facilitates workshops, meetings and information sessions related to the work. Produces ad-hoc reports for management as required.
An equivalent combination of education and experience may be considered.
Minimum of three years related experience.
As The Successful Applicant, You Possess The Following Qualifications
Successful Applicants Must Provide Proof Of Qualifications.
Conducts research on programs and services and operational matters and determines issues, opportunities, deficiencies and risks.
Head Of Functions (Supporting The Go Expansion Program)
By Comtech Group At Toronto, Ontario, Canada
Applying industry expert-level program management knowledge, skills, tools, and techniques to meet program requirements
18+ years of experience in project management
Identify and develop trusted adviser relationships with delivery partner leadership/peers, client project management team, sponsors, and project stakeholders
Lead the procurement, award, and contract management, including reporting of the enabling works
Devices and provides program management training to other members of the program team appropriate to their area of accountability
PMP® - Project Management Professional
Business Manager To The Head Of Americas Sales & Channel
By Dropbox At Canada
3+ years experience - background in sales, consulting, or finance strongly preferred
Previous experience in tech sales environment preferred
Strong analytical / quantitative skills
Outstanding communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions
Strong preference for past experience in sales or related field as this is relevant to working with the larger team
Knowledge of Salesforce, Google Sheets/Excel
Team Lead, The Core
By NorQuest College At Edmonton, Alberta, Canada
Effective management of the problem resolution process.
Manage the accuracy of inventory with frequent counts to verify and implement appropriate risk management strategies.
Adhere to the operational guidelines, focusing on appropriate risk management strategies.
Ensure a coaching culture is present that includes timely acknowledgement of successes and feedback on opportunities.
Foster a customer centric team with focus on delivering exceptional customer experience.
Monitor and grow ecommerce capabilities of The Core website to attract, convert, close, and retain customers.
Head Of Customer Service
By Katabatik - Aventure dans Charlevoix At Baie-St-Paul, Quebec, Canada

RESPONSABLE - AGENT VENTE - SERVICE CLIENTÈLE 🔹 Voir au bon fonctionnement de l’équipe Accueil - Service Clients 🔹Accueillir la clientèle; procéder aux réservations et assignations. 🔹 Offrons temps ...

Have You Ever Been The Captain Of Your Sports Team? – Management Development Program
By Universal Investing and consulting At Hamilton, Ontario, Canada
Individually tailored training and coaching
Unmatched rapid progression for the right candidates
A compensation structure that values results and success
An ultra-competitive collaborative environment designer for winners
Having access to your own vehicle would be very advantageous.
Head Of Service Eqs
By Siemens Gamesa At Oakville, Ontario, Canada
Leadership and team management experience
Nebosh Diploma, CQI or additional certifications preferred
Promote best practice sharing across EQS functions
Coordination of major quality and HSE incidents and approval authority for all "stop work" orders impacting SE.
Bachelors Degree in QM, HSE, or related field
To learn more about Siemens Gamesa, check out these videos:

Are you looking for a challenging and rewarding role as Head of the Service Team? We are looking for an experienced leader to join our team and take charge of our customer service operations. You will be responsible for developing and implementing strategies to ensure customer satisfaction, managing customer service staff, and driving team performance. If you have the skills and experience to lead our team to success, we want to hear from you!

An Head Of The Service Team is responsible for leading a team of customer service representatives and ensuring that customer service goals are met. They must have excellent communication and organizational skills, as well as a strong understanding of customer service principles and practices. They must also be able to motivate and manage their team, and be able to handle customer complaints and inquiries in a professional manner. To become an Head Of The Service Team, you will need to have a minimum of a bachelor's degree in a related field, such as business, management, or customer service. You will also need to have several years of experience in customer service, preferably in a supervisory role. Additionally, you should have strong problem-solving and decision-making skills, as well as the ability to work well under pressure.

Head Of The Service Team skills required for your resume and career include:

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to motivate and manage a team
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries in a professional manner
• Knowledge of relevant software and technology
• Ability to work well under pressure

Head Of The Service Team knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of relevant software and technology
• Knowledge of customer service metrics and KPIs
• Knowledge of customer service trends and best practices
• Knowledge of customer service regulations and laws

Head Of The Service Team responsibilities for your resume and career include:

• Leading a team of customer service representatives
• Ensuring customer service goals are met
• Developing and implementing customer service policies and procedures
• Monitoring customer service metrics and KPIs
• Training and coaching customer service representatives
• Handling customer complaints and inquiries
• Analyzing customer feedback and identifying areas of improvement

Head Of The Service Team experience for your resume and career include:

• Several years of experience in customer service, preferably in a supervisory role
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service metrics and KPIs
• Experience in training and coaching customer service representatives
• Experience in analyzing customer feedback and identifying areas of improvement

Head Of The Service Team qualifications for your resume and career include:

• Bachelor’s degree in a related field, such as business, management, or customer service
• Relevant certifications, such as Certified Customer Service Professional (CCSP)
• Strong problem-solving and decision-making skills
• Ability to work well under pressure

Head Of The Service Team educations for your resume and career include:

• Bachelor’s degree in a related field, such as business, management, or customer service
• Relevant certifications, such as Certified Customer Service Professional (CCSP)
• Courses in customer service principles and practices
• Courses in customer service metrics and KPIs
• Courses in customer service trends and best practices

Tools that help Head Of The Service Team work better include:

• Customer service software, such as Zendesk or Salesforce
• Project management software, such as Asana or Trello
• Analytics software, such as Tableau or Power BI
• Communication tools, such as Slack or Zoom

Good tips to help Head Of The Service Team do more effectively include:

• Develop and implement customer service policies and procedures
• Monitor customer service metrics and KPIs
• Train and coach customer service representatives
• Analyze customer feedback and identify areas of improvement
• Stay up to date on customer service trends and best practices
• Utilize customer service software and tools

Common Head Of The Service Team interview questions include:

• What experience do you have in customer service?
• How would you handle a difficult customer complaint?
• What customer service metrics and KPIs have you monitored?
• How do you motivate and manage a team?
• What customer service trends and best practices are you familiar with?
• What customer service software and tools have you used?