Business Service Analyst (The City Of Surrey)

Overview

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.

City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey.

Employment Status

Union - CUPE Local 402 - Regular Full Time

Scope

The Community Services Department is seeking a Business Services Analyst to join their team! The Analyst will facilitate complex work in the research and analysis of community programs and services and departmental operations. This position will use research and analysis to support implementation of projects and development of new policy and initiatives. The position will be responsible for synthesizing information and providing summaries of analysis to management to inform departmental activities. High quality communication skills and ability to write clearly and concisely in a professional style will be important for this position. Flexibility and adaptiveness will be key to delivering high quality research and analysis under tight deadlines that support development of new community programs and services. The incumbent will exercise considerable judgment and initiative within established policies and guidelines.

Responsibilities

• Assists other staff in performing their duties.
• Identifies and tracks operational issues, deficiencies and opportunities for improvement.
• Conducts research on programs and services and operational matters and determines issues, opportunities, deficiencies and risks.
• Assists in preparation of business cases related to long term strategies.
• Develops detailed recommendations that meet operational and program objectives including but not limited to technical solutions.
• Develops research surveys and questionnaires and utilizes other tools to collect data and information relevant to the subject area.
• Prepares and maintains complex files, records, documentation and statistical data related to the work. Acts as resource person and provides guidance and support on issues related to the work.
• Liaises with agencies, vendors and staff to review, understand and assess feasibility and implications of requests and recommendations.
• Prepares complex and comprehensive reports and documentation on analysis, findings and recommendations. Develops and delivers presentations in regards to analysis, findings and recommendations.
• Reviews and analyzes data and information gathered from internal and external resources.
• Attends and facilitates workshops, meetings and information sessions related to the work. Produces ad-hoc reports for management as required.
• Evaluates implementation of recommendations as assigned.
• Models data, processes and work flows.
• Researches, identifies and communicates industry best practices and trends.
• Performs related duties as required.
• Designs and implements research methodology related to subject area.

Qualifications

As The Successful Applicant, You Possess The Following Qualifications

• Degree in a related discipline including courses in mathematics, statistics and/or research methodology.
• Minimum of three years related experience.
• An equivalent combination of education and experience may be considered.

Other Information

This posting will close on August 15, 2023.

Conditions of Employment

This position requires completion of a Police Information Check.

Successful Applicants Must Provide Proof Of Qualifications.

Our Values

Integrity - Service - Teamwork - Innovation - Community

Value