Learning & Development Specialist (The City Of Surrey)

Overview

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward. Build a City. Build a Future at the City of Surrey.

Employment Status

Exempt - Regular Full-Time

Scope

Are you looking to join an award-winning employer with a proven commitment to organizational growth and development? We are currently searching for a Learning & Development Specialist with a focus on leadership development. Reporting to the Organizational Development Manager and as a key member of the Human Resources team, the Learning and Development Specialist will be responsible for the planning, development, delivery, and follow-up of learning and development initiatives to support corporate leadership development.

Responsibilities

• Coordinate all aspects of the Emerging Leaders Program (ELP) including participation in the selection process of program participants, supporting effective individual development plans, providing ongoing individual and assignment feedback, and ensuring cohesion between program workshops, projects, assignments, and desired outcomes. ELP is delivered through a blend of in-house delivery and external facilitators.
• Manage and maintain course enrollments and attendance through the City's Learning Management System - Docebo (branded SurreyLearns).
• Develop participant and program assessments to evaluate content effectiveness.
• Facilitate instructor-led workshops that build skills across the City's Great 8 competencies (e.g. Effective Communication), with a primary focus on leadership development. Workshops may be self-developed content, existing City content, or content from an external content provider (e.g. Insights, Crucial Learning).
• Act as a resource, responding to inquiries regarding learning services.
• Provide various administration and coordination activities, including admin for the City's Education Funding program, external facilitator bookings, course materials, catering, etc.
• Provide meaningful feedback to program participants, helping to increase their self-awareness and encourage personal development.
• Undertake special learning projects and assignments.
• Design and develop new workshop content, primarily for topics related to leadership development.

Qualifications

• Strong communication skills and an excellent ability to build trust and maintain strong working relationships with members of the team, partners, and program participants.
• Good judgment, initiative, and can work independently and contribute effectively in a team environment.
• Strong interpersonal and service skills; tactful in dealing with others.
• Proven facilitation track record in delivering an exceptional workshop experience to diverse groups within a corporate environment.
• Proficient with Microsoft Office programs: Word, PowerPoint
• A Police Information Check will be required.
• University degree in HR or related discipline, with a minimum of 4 years of experience in a training and development role or an equivalent combination of education and experience.
• Ability to thrive in an ever-changing, fast-paced, high-volume environment.
• Self-driven and committed to professional development and continuous learning, including knowledge of the latest learning and development trends and best practices.
• A valid and unrestricted driver's license is required.
• Exceptional planning and organizational skills.

Preferred candidates will have one or more of the following assets:

• Insights Discovery accreditation.
• Completion of a recognized facilitators program.
• Crucial Learning Trainer Certification (e.g. Crucial Conversations, Getting Things Done).

Conditions of Employment

This position requires completion of a Police Information Check.

Successful Applicants Must Provide Proof Of Qualifications.

Closing Date

This job will be posted until August 10, 2023.

Our Values

Integrity - Service - Teamwork - Innovation - Community

Value