Office Of The Registrar – Customer Service Representative Jobs

Provide, in collaboration with Advancement Services, central relationship management services for external OCS activities across the University

Management and Staff Careers website

Using approved procedures, prepare and recommend leadership positions and committee memberships of Senators based on experience and previous activity

Process and manage expenses, receipts, travel bookings and arrangements, and other related activities, as required

Manage complex University issues and challenging interpersonal interactions with composure and diplomacy

An undergraduate degree in a related field; certification in professional or technical writing or editing an asset

Requires 5 (five) years' of successful leadership experience in post-secondary education, preferably with enrolment management experience.

Experience working within a Student Information Systems (SIS) and Communication Relation Management (CRM) systems is required.

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meeting from home/remotely

Must be technologically savvy and must have experience with research, data analysis (including interpretation) and preferably institutional reporting.

Demonstrated ability to inspire and mobilize others, and resolve conflict through problem-solving, facilitation, or sound-judgement skills is required.

Experience hiring, managing, motivating, mentoring, evaluating, and promoting the professional development of staff in a unionized environment.

Attends and facilitates workshops, meetings and information sessions related to the work. Produces ad-hoc reports for management as required.

An equivalent combination of education and experience may be considered.

Minimum of three years related experience.

As The Successful Applicant, You Possess The Following Qualifications

Successful Applicants Must Provide Proof Of Qualifications.

Conducts research on programs and services and operational matters and determines issues, opportunities, deficiencies and risks.

Experience with relationship management software would be an asset

Manage program teams and project management pieces (program charters, work plans, meeting agendas, etc.)

Create detailed outlines and critical paths to manage timelines and monitor progress while adhering to project management best practices

Prepare and analyze reports on programs, partnership development and relationship management

Skillfully manage program/project teams involved in partnership initiatives and activities

Strong time and fiscal management, creativity, and attention to detail

Payroll courses and/or certification, or equivalent payroll experience.

Candidates with a suitable combination of experience and education (as determined by the Employer) may be considered.

Salary range $65k - $70k, depending on qualifications and experience.

Knowledge of nonprofit sector and fund accounting.

Experience with annual year-end pension reporting (preferably NSHEPP).

Experience using payroll systems (e.g., ADP Pay @ Work, Workforce Now and Staff Schedule Care).

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meetings from home/remotely.

Strong analytical and problem solving skills.

Superior communication skills, both oral and written, with the ability to explain complex processes.

Proficient knowledge of MS Office (including but not limited to Excel, Access and Word).

Ability to make and defend decisions; possess excellent interpersonal skills for advising and conflict resolution.

Must be comfortable working HYBRID, on-site and remotely as required (minimum 3 days on-site)

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meeting from home/remotely.

Must be comfortable working HYBRID, on-site and remotely as required.

An opportunity to have an impact with a post-secondary institution, poised to do great things.

Diverse, hard-working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Experience in stakeholder management would be an asset

Support the development of educational materials to assist investors in better understanding personal finance, investment products, risks and regulatory protections

Experience drafting policy or educational content would be an asset

Work with the Senior Advisor to deliver investor education and outreach through multiple channels and delivery methods

Collaborate with other organizations on educational initiatives.

Experience in financial services and investments

Experience leading, motivating/coaching, and supervising staff. Managerial experience in a unionized environment would be considered an asset.

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meeting from home/remotely

Several years’ experience working in a post-secondary institution (e.g. Office of the Registrar or Institutional Research) would be an asset.

Exceptional planning, analytical, organizational and strategic-thinking skills.

Knowledge of the following would be considered an asset: relational databases such as Cognos and Power BI, and JIRA

Must be comfortable working HYBRID, on-site and remotely as required (minimum 3-days onsite)

Day-to-day management of the Office of the CEO.

Managing calendar and activities to ensure high-value time utilization of the CEO in relation to external and internal requirements.

Best in class organizational skills, flexibility and ability to multi-task with demonstrated resourcefulness in setting priorities.

Exceptional verbal, written communication and presentation skills.

Excellent analytical skills; ability to quickly aggregate and analyze information.

Prioritizing based on level of importance/urgency through a contextual understanding of corporate strategies/objectives and CEO agenda.

Must have a suitable and private workspace to take calls from home/remotely.

Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.

The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.

Excellent interpersonal, listening, customer service, telephone, and organizational skills.

Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules

Knowledge of the educational systems of other countries

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meeting from home/remotely

Superior analytical and problem solving skills

Superior communication skills with the ability to explain complex processes

Thorough knowledge of the secondary school, college and university system

Leadership skills and the ability to work independently

Great time management and multi-tasking abilities

Exceptional public speaking and strong presentation skills

Excellent in both written and verbal communication

An opportunity to have an impact with a post-secondary institution, poised to do great things.

Diverse, hard-working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Strong computer skills, including knowledge of e-mail software and Microsoft Office Suite, specifically in Excel and Access is an asset.

Basic knowledge of major educational systems (Nigeria, China, Vietnam, Brazil and India).

3 year diploma/degree plus professional certification or equivalent in Public Relations, Accounting, Business or equivalent

Practical experience in a complex service environment that includes financial transactions.

Excellent interpersonal, listening and customer service skills.

Excellent oral and written communication skills.

Experience with human resources management and development, including talent acquisition, development, mentoring/coaching, performance evaluations, professional development and succession planning, etc.

Financial management experience (budget) and ability to develop and recommend creative solutions to address fiscal pressures.

Specialized knowledge of higher education business technology applications (student information systems, preferably Banner) .

Must have access to a reliable internet connection and have a suitable and private workspace to take calls/meeting from home/remotely

Proficient with current office applications (Microsoft Office), awareness of third-party systems and relevant databases (OCAS), and knowledge of social media platforms.

Must be comfortable working HYBRID , on-site and remotely as required .

Solid understanding of software-defined physical infrastructure architectures (digital twins, software-defined energy management, etc.), open hardware, physical infrastructure observability, sustainability and security

Driving next-generation technology development & innovation to guide decisions on new investments and service offerings;

20+ years of experience, including 12+ years of relevant infrastructure technology, architecture or engineering leadership experience

Excellent writing and verbal communications skills from engineering to executive

Excellent collaboration and people skills

Developing the company’s technology roadmap and target architecture to advance the vision of Platform Equinix based on a “software-defined-everything” model; and

Strong judgement, analytical and problems solving skills

Superior communication skills with the ability to explain complex processes

Thorough knowledge of Humber’s programs, policies and processes

Recent experience in a post-secondary Records role would be an asset

Leadership skills, along with the ability to work well independently and with others

Excellent organizational skills, with an ability to multi-task and meet deadlines

Prior management experience is considered an asset.

Exceptional time management and organizational skills with a consistent track record to multi-task and meet deadlines in a fast-paced environment.

Risk management, data analytics skills, and bilingualism are strong assets.

Assist with the management of (3) indirect reports (Complaint Investigators)

Provide strategic counsel and recommendations on matters related to complaint management and standard methodologies.

Measure, report, and communicate to the Ombudsman on the state of complaint management across the organization.