Software Trainer Accounting & Sales - Automotive Dealership/Customer Service

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

As a Software Training & Transitions (ST&T) Trainer – Accounting/Sales you will provide training to existing customers on our Dealer Management Software (DMS) in the Accounting and Sales modules. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. ST&T Trainers may also assist the customer when required with new software install training in person.

Based in our Calgary office, this role is performed in a call center environment and requires travel to customer sites in Canada, US or the Caribbean.

This is not a remote work opportunity.

Job Responsibilities

• Maintain documentation and update as processes change within department
• Learn and develop an understanding of all areas of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Knowledge sharing within own module and others within ST&T
• Provide excellent support to our customers in our software
• Ensure ST&T queue is monitored
• Create and maintain a positive work environment
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Learn and develop an understanding of data entry and other key tasks
• Taking the initiative to learn new products to increase their knowledge
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Willingness to commitment to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Work directly with customers and train all sessions in assigned module or modules

Qualifications

• Strong problem solving & trouble shooting skills
• 1-2 years’ experience in the automotive industry, dealership environment, or PBS is considered an asset
• Ability to work occasional weekends
• Effective time management & organization
• High School Diploma
• Strong multi-tasking & prioritization
• Ability to work nonstandard hours
• Travel within Canada and the USA on an occasional basis is required; in consequence, proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) are required
• Strong documentation abilities
• Customer focus / excellent customer service skills
• Willingness to go the “Extra Mile”
• Excellent communication skills
• Computer proficiency and strong knowledge of Microsoft Office Suite

What We Offer

• Competitive annual base salary
• The opportunity to travel
• Free parking
• An education department dedicated to helping you with professional and personal development
• Bonus for product certification up to $4,800 per year
• Staff discounts with GM, Dell, Goodlife and more.
• Staff events
• Internal promotion and growth opportunities
• Great referral bonus

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.