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Company | PBS Systems |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-15 |
Posted at | 1 year ago |
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
- Responds to both internal and external training requests in a timely manner
- Taking the initiative to learn new products to increase their knowledge
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Customer focus / excellent customer service skills
- Willingness to go the “Extra Mile”
- Provide excellent support to our customers in our software
- Ensure DTO queue is monitored
- Knowledge sharing within own silo and others within DTO
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- The ability to complete the payroll module – if applicable
- Learn and develop an understanding of data entry and other key tasks
- Create and maintain a positive work environment
- Become an install resource without assistance
- Learn and develop an understanding of the PBS software
- Willingness to commitment to an ongoing system of education and cross-training
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
- Maintain documentation and update as processes change within department
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Learn and develop an understanding of the process for training customers on the PBS software
- Perform other duties and responsibilities as assigned
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Strong problem solving & trouble shooting skills
- Strong documentation abilities
- Fluent in English (speaking, reading, and writing)
- Experience in the Sales area of a dealership is considered an asset
- High School Diploma
- Effective time management & organizational skills
- Excellent communication skills
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver’s license is required
- 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
- Strong multi-tasking & prioritization
- Computer proficient with knowledge of Microsoft Office Suite
- The opportunity to travel
- Staff discounts with GM, Dell, Goodlife and more.
- An education department dedicated to helping you with professional and personal development
- Competitive annual base salary
- Free parking
- Great referral bonus
- Internal promotion and growth opportunities
- Bonus for product certification up to $4,800 per year
- Staff events
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