Bilingual (French/English) Accounting Customer Service Representative

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (English & French) Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

Job Responsibilities

• Monitor and respond to helpdesk tickets assigned to your team
• Provide excellent software support to our customers in the accounting module to our English and French speaking customers
• Keep users informed about their escalations/incident’s status at agreed intervals
• Communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
• Travel to client locations in both Canada and the US is required
• Work on project teams supporting other departments and installation needs
• Ensure support services are delivered professionally and effectively

Qualifications

• High School Diploma
• Available to work occasionally Saturday and/or Sunday due to travel schedule
• Fundamentals of accounting (Debits & Credits)
• Customer service experience
• Works well both with a team and independently
• Ability to embrace variety, structure, change and innovation
• Knowledge of Microsoft Windows and Microsoft Office
• Strong analytical and organizational skills
• Possess excellent communication and analytical skills
• Automotive Dealership Accounting Department experience is an asset
• Excellent communication skills in both English and French

What We Offer

• Access to an onsite gym in some locations
• Free parking
• Great referral bonus
• Bonus for product certifications up to $48,000 per year
• Staff events
• An education department dedicated to helping you with professional and personal development
• Staff discounts with GM, Dell, Goodlife and more.
• Internal promotion and growth opportunities

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.