Customer Service Team Leader

Are you a people person? Do you have the skills to make customers and team members smile? Then this job is for you! We are looking for a Customer Service Team Leader, but not just any team leader. We want someone who can create a HAPPY to HELP environment, while maintaining exceptional team morale.

You will be responsible for all aspects of daily operations, including cash handling, building front end procedures, and managing a high-performance checkout process. But, let's be real, your primary duty will be to ensure customers leave happy and become lasting customers.

The ideal candidate should be able to hire, train, and develop Team Members to minimize turnover. You are able to schedule and manage labour effectively and support the store through effective cross-training.

Oh, and did we mention that you may have the opportunity to oversee the general store during Shift Leader shifts? Don't worry; you'll have plenty of time to make people happy in your role as the customer service lead.

Experience-wise, we're looking for someone with 24+ months of retail experience, including 12+ months of team leadership experience.

If you're ready to become our Customer Service Team Lead, then apply now! We promise to make you happy too.

L’OCA Quality Market is an emerging specialty grocer and gourmet food retailer in Canada whose purpose is to “Spread the Love” by delivering a world-class food experience. Our core values are Quality, Scratch, Theatre, Service, and Love. Each location is comprised of a full artisanal market experience, including full-service restaurant(s), where traditional artisanal craftsmanship and service on the front end meets new world technology and innovation on the back end. A revolutionary purchasing and org structure, supported by custom technology, allows us to leverage efficiency across the business unit to drive scratch perishable production, massive prepared foods selection, full carcass meat programs, and world class service in a cost-effective format. There is also a special place in our hearts for quality local and Canadian products and we aim to deliver positive change to the food chain through a focus on local sourcing and private label partnerships. We are currently laying the groundwork for a national chain focused initially on western Canada. Our first location is 48k square feet, and located in Sherwood Park, Alberta.