Team Leader, Kingsway Mall

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion
• Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Take a proactive and innovative approach to growing the business through community outreach
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth

Applicant Requirements

• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
• Retail experiences - An expert in delivering experiences to Community Members

Key Relationships

Reporting to the Store Manager