Retail Shift Leader - Kanata

Canna Cabana is actively seeking Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. Duties and Responsibilities:

• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Ensuring employees on shift are actively pursuing sales goals
• Achieving sales target and store-level KPI's
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Demonstrated sales and service orientation required
• Highly effective teamwork skills
• A professional, responsive, and positive work attitude is essential
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Provide direction, guidance, and instruction to all store associates as required
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• High level of proficiency with Microsoft Office productivity suite
• Must have valid CannSell to work in a retail cannabis store.
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Must have or be able to successfully complete a Police Background Check.
• Skills to monitor and lead by example as required
• Demonstrated ability to train and motivate staff required
• Ensure store conditions are consistently upheld to established standards
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Greet and assist customers in a way that models exemplary conduct to other staff
• Thorough understanding of applicable health and safety legislation
• Strong customer service and troubleshooting skills
• Excellent time management and prioritizing skills required
• Oversee and assist in inventory management and be accountable for the inventory processes on shift Qualifications:
• Excellent teamwork and team-building skills
• Basic office administration skills required
• A well-defined sense of diplomacy