Laura Crossiron - Experienced Floor Leader/Sales Associate

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Customer Service
• Provides exemplary customer service by following the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. no sales, refunds, customer orders, etc.), as required.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.

Requirements

• English
• Positive attitude and confident
• Demonstrates initiative on an ongoing basis.
• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Passion to keep learning, growing and adapting
• Open to feedback and implements change in a timely manner.
• Conducts oneself in a professional manner.

Qualifications

Experience in leading small teams required, providing coaching and feedback as required

Strong interpersonal skills

Excellent customer service and sales experience

Additional Information

Fun & busy work environment

Amazing discount to be able to style yourself & dress to impress