Retail Shift Leader Jobs

Who are we looking for?

Canna Cabana is actively seeking Part Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Duties And Responsibilities

• Ensure store conditions are consistently upheld to established standards
• Provide direction, guidance and instruction to all store associates as required
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Achieving sales target and store level KPI’s
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
• Oversee and assist in inventory management and be accountable for the inventory processes on shift
• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Ensuring employees on shift are actively pursuing sales goals
• Greet and assist customers in a way that models exemplary conduct to other staff
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed

Qualifications

• Demonstrated sales and service orientation required
• Basic office administration skills required
• Skills to monitor and lead by example as required
• Highly effective teamwork skills
• Excellent teamwork and team building skills
• Thorough understanding of applicable health and safety legislation
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Professional, responsive, and positive work attitude is essential
• Demonstrated ability to train and motivate staff required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Strong customer service and troubleshooting skills
• Excellent time management and prioritizing skills required
• High level of proficiency with Microsoft Office productivity suite
• Completion of high school and College/CEGEP/vocational or technical training required
• Must have valid SellSafe and QCW to work in a retail cannabis store
• Well-defined sense of diplomacy