Services Coordinator Laura Crossiron Mall Jobs

Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;

Support the team in the selling process, ensuring the highest level of client experience;

Interact with clients to ensure an elevated shopping experience.

Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.

Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.

At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;

Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.

Identifies team members’ issues and communicates them to the Store Manager.

Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.

Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.

Acts as a back-up to the Store Manager.

Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.

Experience in a retail environment preferred

Excellent communication and interpersonal skills

Provides exemplary customer service by following the Laura Canada service standards.

Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.

Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.

Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.

Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.

Assists management by installing marketing signage throughout store, read Email and takes action.

Experience in a retail environment preferred

Promotes effectively the loyalty program to all customers.

Promotes and executes Customers Orders.

Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.

Provide technical product education by articulating the value and benefit of the product.

Interact with guests to ensure a great guest experience in a manner that values guests’ time.

Collaborate with team members to ensure optimal guest experience and support store operations.

Use in-store technology to support store operations and provide positive guest experiences.

Guest Experience: Enjoys working and connecting with, understanding, and helping guests

Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)

High School education or equivalent experience

General knowledge of retail operations including an understanding of fashion trends, seasonal events, inventory levels; Exceptional Customer Service skills

Benefits that take effect your first day

Minimum 1 to 2 years relevant experience; merchandise presentation experience is preferred

Excellent problem solving and communication skills including verbal; written; active listening

Dedicated training and on-the-job resources to enhance your development

Experience in a retail environment preferred

Excellent communication and interpersonal skills

Provides exemplary customer service by following the Laura Canada service standards.

Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.

Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.

Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.