Retail Shift Leader Jobs

Who are we looking for?

Canna Cabana is actively seeking Part Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Duties And Responsibilities

• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Provide direction, guidance and instruction to all store associates as required
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Oversee and assist in inventory management and be accountable for the inventory processes on shift
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store level KPI’s
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Ensure store conditions are consistently upheld to established standards
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Ensuring employees on shift are actively pursuing sales goals

Qualifications

• Skills to monitor and lead by example as required
• Must have valid SellSafe and QCW to work in a retail cannabis store
• Professional, responsive, and positive work attitude is essential
• Demonstrated ability to train and motivate staff required
• Demonstrated sales and service orientation required
• Basic office administration skills required
• Thorough understanding of applicable health and safety legislation
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Strong customer service and troubleshooting skills
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Well-defined sense of diplomacy
• Excellent time management and prioritizing skills required
• High level of proficiency with Microsoft Office productivity suite
• Excellent teamwork and team building skills
• Completion of high school and College/CEGEP/vocational or technical training required