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Customer Service Team Leader Jobs

Customer Service Team Lead
By CARO Analytical Services At Kelowna, British Columbia, Canada
Manage department coverage, schedules, overtime, timesheets, and personal expense reports.
Excellent skills for communicating and relating with both staff members and customers.
Supervisory experience is an asset.
Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.
Lead and coordinate the day-to-day activities in the assigned area.
Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.
Team Leader (Supervisor), Customer Support And Transportation
By Trillium Health Partners At Mississauga, Ontario, Canada
Strong customer service, communications and interpersonal skills. Combined with good analytical, problem solving and financial management skills required
Experience and knowledge of Waste Audits and Waste Regulations
Manage the delivery of Transportation (Portering, Linen, Waste and Mail) needs across the organization
Recruits, coaches, mentors, evaluates and manages the performance and development of staff
Manages the auditing and upgrades of the hospital linen
Provides expert knowledge and advice to, and assists the Transport/Service Teams on best practice development and other goals/ initiatives
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Toronto, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Ottawa, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Mississauga, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Spo 30R - Team Leader, Integrated Services (Bc Public Service)
By BCJobs At Burns Lake, British Columbia, Canada
At least two (2) years of job-specific work experience.
Minimum one (1) year of experience supervising staff, gained in the past five (5) years.
A full list of related work experience.
Definition of job specific experience.
Currently hold full delegation (C6) under the Child, Family and Community Services Act (CFCSA).
Must possess and maintain a valid Class 5 BC Driver's License with no restriction or equivalent (i.e. from another Canadian Province).
Customer Service Team Lead
By Cabela's At Saskatoon, Saskatchewan, Canada
Provide supervision and leadership to the team members of the department, in partnership with the manager
Two or more years of supervisory experience in a sales or service environment is preferred
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
Service Desk Team Leader
By Armstrong Knight At Ilford, Manitoba, Canada
Management of email SPAM screening programmes (such as Mimecast)
ScreenConnect experience with remote assistance software
Manage call assignments operationally both within the Service Desk team and to other IT Shared Service areas as necessary.
Preparing for future upgrades and offering IT solutions to company issues
Set up, manage, and resolve issues with smartphones, tablets, and other mobile devices.
Actively provide reactive and routine visits to remote sites.
Ecommerce Customer Service Team Leader
By The Talent Crowd At Worsley, Alberta, Canada
Monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer
Assist the Customer Service management with continuous improvement project
monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer
Creating a motivated team and sharing your insight and knowledge, motivate the team to meet objectives and targets
Have excellent communication skills with the customer services team and wider business
Assist the Customer Service Manager with weekly performance audit and also monitoring team targets
Customer Service Team Leader
By L'OCA Quality Market At Sherwood Park, Alberta, Canada

Are you a people person? Do you have the skills to make customers and team members smile? Then this job is for you! We are looking for a Customer Service Team Leader, but not just any team leader. We ...

Customer Service Team Member
By Workhoppers At Mississauga, Ontario, Canada
Support management team and follow all safety and
Establish or identify price of goods, services or
Receive and process payments by cash, cheque, credit
Wrap or place merchandise in bags
Calculate total payments received at end of work shift
May also stock shelves and clean check-out counter
Team Leader - Customer Service Representative
By Skin Vitality Medical Clinic At Whitby, Ontario, Canada
Responsibilities include but are not limited to:
Flexible Language Requirement: · French not required
· Incentives (Team and Personal)
· Massive Product & Treatment Discounts
· A fun, friendly and supportive work environment
· Opportunities for professional growth and advancement
Admn O 18R - Information Analyst & Team Leader (Bc Public Service)
By BCJobs At Victoria, British Columbia, Canada
Experience interpreting and applying related legislation, policies and directives.
Minimum one year in a supervisory role.
Must be able to lift heavy boxes (up to 50lbs)
Must handle old, dusty and often disturbing, highly confidential and sensitive materials.
A great opportunity to take the next step in your career
Working For The BC Public Service
Customer Service Team Manager - East And West
By Cansel At Canada
I am hiring 2 Customer Service Team Managers (1 for Eastern Canada and 1 for Western Canada)
As Cansel’s Customer Service Manager, you will be responsible for the following areas within Westernregion of Canada:
·Knowledge of our products, services and procedures
·Knowledge of our computer information systems such as SAP, Salesforce, Microsoft Word, and Excel
·Strong interpersonal communication and skills
·Focusing on the people on your team:
Team Leader, Customer Support And Scheduling
By Trillium Health Partners At Mississauga, Ontario, Canada
Strong communications and excellent interpersonal skills, combined with good analytical, problem solving and financial management skills required
Recruits, coaches, mentors, evaluates and manages the performance and development of staff
Develops, manages and monitors relevant budgets
Good working knowledge of Computer software, i.e. MS Windows and Meditech, etc. required
Demonstrates and role models a positive attitude and encourages a strong team approach at all times
Staff development and facilitation of daily and ongoing activities ensuring effective use of resources
Customer Service Team Member
By Michaels Stores At Ottawa, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions
Customer Service Team Member
By Michaels Stores At Orillia, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions
Customer Service Team Member
By Michaels Stores At East Gwillimbury, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a motivated and experienced Customer Service Team Leader to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and leading a team of customer service representatives. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance.

Detailed Job Description:

The Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Leader is also responsible for ensuring that customer service policies and procedures are followed, and for providing feedback to the customer service representatives on their performance.

What is Customer Service Team Leader Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and identify areas for improvement
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Service Team Leader Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Service Team Leader Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Service Team Leader Job Experience?

• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service representatives

What is Customer Service Team Leader Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Ensure that customer inquiries are answered in a timely and accurate manner
• Address and resolve customer complaints in a satisfactory manner
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