Customer Service Team Member

Store - ORILLIA, ON
We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit Michaels Benefits
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Educate customers on the Voice of Customer (VOC) survey
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Support shrink and safety programs
• Help customers shop, locate products, and provide them with solutions
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Cross trained in Custom Framing selling and production
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Preferred Knowledge/Skills/Abilities
Other duties as assigned
Preferred Type Of Experience The Job Requires

• Retail and/or customer service experience preferred

Physical Requirements
Work Environment

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.