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Customer Service Team Leader Jobs in Manitoba

Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Toronto, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
Service Desk Team Leader
By Armstrong Knight At Ilford, Manitoba, Canada
Management of email SPAM screening programmes (such as Mimecast)
ScreenConnect experience with remote assistance software
Manage call assignments operationally both within the Service Desk team and to other IT Shared Service areas as necessary.
Preparing for future upgrades and offering IT solutions to company issues
Set up, manage, and resolve issues with smartphones, tablets, and other mobile devices.
Actively provide reactive and routine visits to remote sites.
Customer Service Team Member
By Michaels Stores At Orillia, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a motivated and experienced Customer Service Team Leader to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and leading a team of customer service representatives. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance.

Detailed Job Description:

The Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Leader is also responsible for ensuring that customer service policies and procedures are followed, and for providing feedback to the customer service representatives on their performance.

What is Customer Service Team Leader Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and identify areas for improvement
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Service Team Leader Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Service Team Leader Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Service Team Leader Job Experience?

• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service representatives

What is Customer Service Team Leader Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Ensure that customer inquiries are answered in a timely and accurate manner
• Address and resolve customer complaints in a satisfactory manner
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