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Hr Customer Service Manager

Company

Diamondpick
Address Calgary, Alberta, Canada
Employment type FULL_TIME
Salary
Expires 2023-08-26
Posted at 9 months ago
Job Description
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Hands on experience with help desk
  • Excellent written and verbal communications skills
  • 8- 10 years proven work experience as a HR Service desk associate
  • Customer-service oriented with a problem-solving attitude
  • Team management skills


Responsibility:-

  • Setting customer service standards
  • Ensure customer service is timely and accurate on a daily basis
  • Ability to answer to queries related to payroll
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Develop daily, weekly and monthly reports on help desk team’s productivity