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Service Desk Team Lead Jobs

Team Lead, Service Delivery
By Keyera At Calgary, Alberta, Canada
Strong leadership and team management skills, with the ability to motivate and guide team members to success.
Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.
As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.
Technical diploma or University degree in business, management, or a related field.
Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.
Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.
Team Lead, Service Parts
By Compugen Inc At Richmond Hill, Ontario, Canada
Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.
Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.
Manage and/or participate in projects from time to time as business needs change and evolve.
Minimum 5 years of experience in inventory control / Warehouse environment.
JD Edwards or ERP knowledge will be an asset.
Service Team Lead Jobs
By Durabuilt Windows & Doors At Edmonton, Alberta, Canada
Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.
5+ years’ experience in construction, repairs of windows and doors.
Equivalent experience will be considered.
Experience in using hand tools.
Knowledge of safe work practices.
Working knowledge of both metric and imperial measurements.
Team Lead - Service
By Durabuilt Windows & Doors At Edmonton, Alberta, Canada
Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.
5+ years’ experience in construction, repairs of windows and doors.
Equivalent experience will be considered.
Experience in using hand tools.
Knowledge of safe work practices.
Working knowledge of both metric and imperial measurements.
It Service Desk Team Lead
By Vaco Lannick At Greater Toronto Area, Canada
Experienced in ITSM. (Major incident/Change/Problem management)
Focal person for major incident management.
Perform ServiceNow queue management and make sure incoming tickets and requests are assigned to analysts and completed in a timely manner.
Experience with managing Knowledge Base, articles.
Ticket Trend analysis, Incoming Ticket Queue management (Routing), SLA monitoring.
Diploma in Information Technology, or an acceptable combination of education, experience.
Service Desk Team Lead
By Recipe Unlimited Corporation At Vaughan, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are looking for a Service Desk Team Lead to join our team and help us provide exceptional customer service to our clients. As the Service Desk Team Lead, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and professional manner. You will also be responsible for developing and implementing service desk procedures and policies, as well as providing technical support and guidance to the team. If you have a passion for customer service and are looking for a challenging and rewarding role, then this could be the perfect job for you!

Service Desk Team Lead Job Skills:

• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
• Knowledge of IT systems and software
• Knowledge of ITIL best practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Ability to troubleshoot hardware and software issues
• Ability to provide technical support to end users
• Ability to document processes and procedures

What is Service Desk Team Lead Job Qualifications?

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT support
• 3+ years of experience in a leadership role
• Experience with ITIL best practices
• Experience with network and system administration
• Experience with troubleshooting hardware and software issues
• Experience with providing technical support to end users
• Experience with documenting processes and procedures

What is Service Desk Team Lead Job Knowledge?

• Knowledge of IT systems and software
• Knowledge of ITIL best practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of customer service principles
Service Desk Team Lead Job