Logistics - Data Center Team Lead

International Job Advert Responsibilities - External

Position Description Summary

Reporting to the Data Center Supervisor the successful candidate will maximize the performance of the site by directing the day, week and monthly

activities. He/she will provide leadership, motivation, training and development of the workforce, executing against customer requirements, and

operational performance.

Principal Accountabilities

Customer Service

Ensure customer contract requirements are administered as applicable within the Customer support staff.

Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely and without impact to the daily work processes.

Key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and

satisfaction.

Ensure client and company goals and satisfaction.

Ensure client and company initiatives are deployed and requirements fulfilled as requested.

Escalation point for critical customer service issues and resolution.

Leadership

Manage and develop support staff

Ensure training programs are administered and identify additional training areas for development of staff.

Ensure company policies are communicated, administered and enforced.

Ensure associate performance reviews are completed as required.

Process Management

Report on key support areas of account performance and develop/implement corrective action plans as necessary.

Manage with operational managers value-added services as required by customer.

Ensure development of department goals/metrics and assist with individual goals, as necessary, to align with company, site and customer

objectives.

Participate in on-site management team meetings and account/site/customer committee meetings.

Ensure execution of CIP workshop action plans, projects and best practice sharing.

Ensure all customer support staff processes and process outputs align with and support operational goals and strategies.

Developing SOPs for the department

International Job Advert Qualifications - External Knowledge and Skills

Customer service background

Operations background

Staff management

Objective setting

Metric development and management

Excellent communication skills

People skills

Workload planning

Familiarity with public warehousing and 3PL operations

Experience with WMS

Proficient with Microsoft office

Ability to lead in a fast paced time sensitive environment

Highly organized

International Job Advert Disclaimer - External

Accommodation and Commitment to Equity