Service Center Team Lead Jobs

International Job Advert Qualifications - External Knowledge and Skills

Participate in on-site management team meetings and account/site/customer committee meetings.

International Job Advert Responsibilities - External

activities. He/she will provide leadership, motivation, training and development of the workforce, executing against customer requirements, and

Ensure customer contract requirements are administered as applicable within the Customer support staff.

Ensure client and company initiatives are deployed and requirements fulfilled as requested.

Strong leadership and team management skills, with the ability to motivate and guide team members to success.

Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.

As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.

Technical diploma or University degree in business, management, or a related field.

Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.

Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.

Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.

Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.

Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.

Manage and/or participate in projects from time to time as business needs change and evolve.

Minimum 5 years of experience in inventory control / Warehouse environment.

JD Edwards or ERP knowledge will be an asset.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

Experience with a ticket management tool such as Zendesk, Cherwell or Remedy

Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony

Restaurant management experience is an asset

Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook

Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)

Experience with communications software such as RemoteWare

Experience with a ticket management tool such as Zendesk, Cherwell or Remedy

Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony

Restaurant management experience is an asset

Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook

Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)

Experience with communications software such as RemoteWare

Process return shipments of various electronic components utilizing multiple warehouse management systems

Perform quality checks on inbound and outbound freight, checking for accurate part numbers, quantities and ensuring material is in pristine condition

Execute daily inventory cycle counts and replenishment orders for critical spare parts on site at the datacenter

Oversee and perform the placement server racks on the datacenter floor utilizing laser measuring devices with 100% accuracy

Oversee and perform the population of electronic components and install cabling into server racks by following provided diagrams and schematics

Install rack hardware using various hand, power and measuring tools

·Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

·Manage and drive performance from the Associates in meeting Service Level Agreements.

·Manage team attrition and reduce voluntary attrition

·Manage team absenteeism to improve overall attendance

·At least 1 year of working experience in the related field is preferred for this position.

·Previous supervisor experience specializing in Customer Service or equivalent.

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full-Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Three (3) years previous related job experience required

Advanced knowledge of STAR Registration Program, Emergency Department Information System (EDIS), and Pathway Health Scheduling (PHS) programs

Knowledge of how C3 works and its interaction with outside departments

Grade 12 Diploma plus completion of a o ne-year post-secondary medical office assistant program or equivalent program required

Ability to stay calm in stressful situations

Competencies in other languages an asset, French preferred

3 to 5 years of sales experience/territory sales management

Communicate effectively with Operations Manager and Equipment Team to ensure proper implementation within the stated branch location;

Maintains open communication with Operations Manager and Branch Manager- National Service Manager;

Ensure work orders, billings and parts inventory are managed and/or completed as per company expectations;

Participate in special projects and performs other duties as required and requested by Branch Manager;

Post-secondary education in business or a related field

Experience managing cloud based SaaS applications in regards to identity and access management for corporate users.

Ability to assist with escalations as needed for remote break-fix, asset management and technical solutions

Experience in Asset Management and tracking of both hardware and software

University or college degree in Computer Science, or an acceptable combination of education, training and/or experience may be considered.

Mentoring and coaching to help team members fine-tune skills and capabilities, grow professionally, and stay engaged and motivated

ITIL with a focus on IT Service Management, including:

5+ years of experience in Transportation

Experience in a unionized environment would be an asset

Experience with interline partner relationships

Listening, leadership and teamwork skills

Perform duties in accordance with the Corporate Standards of Business Conduct

Evaluate different alternatives and utilize his/her discretion to make independent decisions regarding your area of responsibility

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must