Training Service Delivery Team Lead Jobs

Strong leadership and team management skills, with the ability to motivate and guide team members to success.

Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.

As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.

Technical diploma or University degree in business, management, or a related field.

Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.

Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.

Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.

Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.

Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.

Manage and/or participate in projects from time to time as business needs change and evolve.

Minimum 5 years of experience in inventory control / Warehouse environment.

JD Edwards or ERP knowledge will be an asset.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

5+ years’ experience in construction, repairs of windows and doors.

Equivalent experience will be considered.

Experience in using hand tools.

Knowledge of safe work practices.

Working knowledge of both metric and imperial measurements.

· Conducting Training Needs Assessment(s)

· Developing the Training Strategy and Plan (training approach, schedule, resources, etc.)?

· Defining and developing the training program and curriculum ?(courses, learning objectives, etc.)?

· Determining/confirming training delivery methods and supports (systems, materials, resources)?

· Supporting training logistics (a training coordinator, if required)?

· Overseeing and participating in training course development activities?

• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)

• DLP, AV, WSUS, Patch management, VPN, VDI technology

• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.

• Vendor and contract Management

• Provide data driven analysis to management about key improvement and opportunity area

• Inventory management, incident management, change management & problem management

A knowledge of the Calls to Action of the Truth and Reconciliation Commission with specific emphasis on training and education.

Experience in the delivery of training programs to a varied audience of participants in an adult and industry based environment.

Demonstrated knowledge and understanding of training and course development and delivery.

Excellent computer skills including Word, Excel, MS Outlook, PowerPoint.

Strong written, interpersonal and public communication skills.

Ability to plan, multi-task, and manage time effectively.

A minimum of three (3) years experience in building business partnerships with clients and partners;

A minimum of three (3) years experience in events planning and scheduling environments.

Experience working in an operational environment with various high-level events and activities requiring innovative and effective logistics solutions;

Experience in coordinating or supervising broadcasting or events operations and ensuring quality control assurance.

A minimum of three (3) years managing human resources, including planning, and analysing impact and capacity;

A minimum of three (3) years providing day-to-day guidance to employees, setting objectives, and managing workloads;

Experience managing cloud based SaaS applications in regards to identity and access management for corporate users.

Ability to assist with escalations as needed for remote break-fix, asset management and technical solutions

Experience in Asset Management and tracking of both hardware and software

University or college degree in Computer Science, or an acceptable combination of education, training and/or experience may be considered.

Mentoring and coaching to help team members fine-tune skills and capabilities, grow professionally, and stay engaged and motivated

ITIL with a focus on IT Service Management, including:

You have experience training employees in the insurance industry

A minimum of 5 years' Personal Lines insurance experience along with a minimum Level 1 license (CAIB designation strongly preferred)

Superior communication skills, both written and verbal

Preference for those with experience developing and delivering training content

Experience with SIG-XP and/or TBW broker software is an asset but not required

Experience in Microsoft suite of products including Word, Excel, Power Point, Outlook, SharePoint, OneNote, Forms, and Planner

Ensure efficient management of paper records, including filing of Driver Checklists and Route sheets.

Ensure accurate updates of SPUD customer delivery info as it pertains to delivery drivers and delivery routing.

Act as the lead for all Delivery Team Members, ensuring they are prepared to execute their deliveries efficiently.

Coordinate and delegate re-deliveries, on-demand deliveries, transfers, and pickups.

Route deliveries using routing software.

Work with our Warehouse Operations teams to resolve issues and enhance service.

Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff

Responsible for performance management of the team

Responsible for administering annual performance reviews during contribution management

Strong understanding of the importance of technical change management protocols in a large client business environment

Manage the Profit and Loss reporting for projects and services engagements related to specific clients

Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services

Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency, and safety.

Experience in leading and training Trainers to ensure all assigned activities are performed effectively and efficiently.

Must have 2+ years of prior experience in warehousing/light industrial, experience as a Lead is a plus

Exhibit and practice positive communications and team-building skills with trainers and trainees to ensure a consistently professional environment.

Ability to multitask and prioritize duties, follow through assignments on time with minimal direction, with a strong attention to detail.

Patience, with the understanding that some employees learn differently and may require you to adapt your delivery style.