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Customer Service Team Lead Jobs in Saskatchewan

Customer Service Team Lead
By Cabela's At Saskatoon, Saskatchewan, Canada
Provide supervision and leadership to the team members of the department, in partnership with the manager
Two or more years of supervisory experience in a sales or service environment is preferred
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes

Are you a natural leader with excellent customer service skills? We are looking for an experienced Customer Service Team Lead to join our team and help us provide outstanding customer service to our clients. As the Team Lead, you will be responsible for managing and motivating a team of customer service representatives, ensuring that all customer inquiries are handled efficiently and professionally. If you have the drive and passion to lead a team to success, this is the perfect job for you!

Overview:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies.

Detailed Job Description:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies. The Customer Service Team Lead is also responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring customer service policies and procedures are followed.

What is Customer Service Team Lead Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and trends
• Ability to develop and implement customer service strategies

What is Customer Service Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

What is Customer Service Team Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service data and trends
• Knowledge of customer service strategies

What is Customer Service Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance

What is Customer Service Team Lead Job Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Resolve customer complaints in an efficient and effective manner
• Provide guidance and support to customer service representatives
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide feedback