Lenscrafters - Team Lead

Date: Jun 15, 2023

Brand: LensCrafters

Location:

Oshawa, ON, CA, L1J 2K5

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Strives to achieve exceptional results with every customer and patient every time.
• Brings associate opportunities to the attention of management directly & in a timely manner.
• Serves as a responsible alternate store key holder.
• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

While working in Lab, if applicable

• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
• Edges & mounts only when needed & within company guidelines.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
• Creates a safe working environment for all. Demonstrates safe work practices.
• Ensures finished eyewear meets optical standards & customer requirements.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Custom fits glasses & precisely places prescription in lenses.
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
• Ensures approved safety programs are implemented & maintained consistently per standards.

Basic Qualifications

• Familiarity with cash register, computers & calculators
• Basic optics knowledge & optical measurement experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Sales skills
• 1+ year experience
• Problem solving ability
• Edging & mounting experience
• Strong basic math skills
• HS diploma/GED
• Strong optical & retail experience
• Leadership & training experience

Preferred Qualifications

• AccuFit Digital Measurement System certification
• Customer service experience
• Knowledge of current store merchandise & lens options
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Quality, Fitting & Adjusting Program
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience

LC1637

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