Contact Centre Team Lead Jobs

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent

Leads by example and inspires staff in daily operations and guest experience

Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Excellent interpersonal and written communication skills

Oversee supply management and maintenance so that sales and store operations are not interrupted.

Ensure proper performance management guidelines are followed when required.

Great benefits that include Vision, Dental and Prescriptions etc.

Conduct weekly coaching sessions with team and prescribe recommended course of action to further develop skills.

Flexible schedules with both full-time and part-time positions to meet your availability

Paid training (Personal in-store and online LMS training)

·Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

·Manage and drive performance from the Associates in meeting Service Level Agreements.

·Manage team attrition and reduce voluntary attrition

·Manage team absenteeism to improve overall attendance

·At least 1 year of working experience in the related field is preferred for this position.

·Previous supervisor experience specializing in Customer Service or equivalent.

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

• Demonstrated leadership, supervisory, interpersonal, staff development skills; demonstrated budget management skills.

for an experienced and motivated individual.

• Knowledge of, and demonstrated ability in, the City's core competencies and functional core competencies.

CITIZENS FIRST THROUGH SERVICE EXCELLENCE

• Ability to deal effectively and courteously with internal staff, consultants, the public and other government agencies.

• Standard office environment. Ability to work some evenings and weekends, as required.

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

In depth proven experience in project management and process improvement

Proven leadership experience, proven ability to manage a team of direct or indirect reports in a fast paced and diverse environment.

Become the first line of escalation when questions arise from store specific project store challenges and manage the escalation process effectively.

Proficiency with MS Excel and PowerPoint is critical (Access and asset), and AutCad experience

Lead a team of Infrastructure Planners to deliver the timely and quality production and analysis of Infrastructure.

Prepare, attend, and actively participate in project store hand off meetings and weekly floor plan reviews.

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Warehouse management systems experience, SAP/EWM preferred

Demonstrated leadership, organizational, and time management skills

Provide direction and management to all operation’s employees.

Work with Team Manager to meet staffing requirements and operating plan.

Maintains inventory management processes and inventory accountability throughout all processes

Post-secondary education or equivalent work experience