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Support Officer, Program For Newcomers - Initiatives & Opportunities (August 2023 - July 2026)
Company | Mohawk College |
Address | Hamilton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Status: Initiatives & Opportunities (August 2023 - July 2026)
- Address requests from students as appropriate (e.g., students request documentation such as course outlines or learning plans in support of their college applications, students request a laptop loan from the College, etc.).
- Process applications and enter student data following various procedures and tools depending on program.
- Student/prospective student inquiries, faculty, general public, newcomer community service providers, etc.
- Maintain student data using provincial and federal databases and systems (HARTs, iCARE, etc.).
- Assist in determining program eligibility based on residency status in Canada, language levels, funder/program requirements, College policies.
- Triage requests from students as appropriate (e.g., students requiring academic or learning technology support are directed to Learning Support Officer, students disclosing attendance/participation issues as a result of stress or barriers to services are referred to Wellness Peer Mentor, etc.).
- Assist Programs for Newcomers team with broad student communication as required.
- Assist with activities associated with the start and end of each semester (prepare packages of information for students, certificates, prepare course information including CRNs in Banner, new course codes if applicable, course codes in HARTs, MyCanvas, etc.).
- Work with Outreach and Engagement Officer to ensure promotional materials are maintained with schedule information.
- Liaising with the division’s Associate Dean and Operations Manager as necessary to process part-time faculty contracts.
- Liaise with Faculty Coordinator regarding course scheduling.
- Establish and maintain internal data tracking tools to transfer/input data into various funder tools and systems (including HARTs, iCARE) on behalf of support staff team members (e.g., Employment Advisor, Learning Support Officer, Peer Wellness Mentor).
- Liaise with internal college stakeholders (e.g., Continuing Education, Registration, City School, Community Employment Services, etc.) to ensure appropriate information transfer and documentation, streamline referrals, and enhance service integration.
- Support communication to students and community.
- Assist support staff team members and faculty with event logistics, scheduling, room booking, parking codes, etc.
- Familiarity with basic purchasing and procurement policies to support events.
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.
- A minimum of two-year post-secondary education in Office Administration, Business or related field; or equivalent combination of education and experience.
- Experience in a postsecondary environment and familiarity with college registration processes is an asset.
- Superior time management and organizational skills, ability to effectively manage deadlines and adapt to changing priorities.
- Practical experience in an office environment including proficiency with word processing and data/spreadsheet software (Microsoft Word, Excel, Outlook, etc.).
- Ability to work under minimal supervision and as part of a cohesive team with shared duties and responsibilities.
- Experience working with culturally diverse client group and English language learners preferred.
- Familiarity with IRCC/Newcomer Settlement and Language Training services, CLARS/HARTs/iCare preferred.
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