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Company | Mohawk College |
Address | Hamilton, Ontario, Canada |
Employment type | INTERN |
Salary | |
Category | Higher Education |
Expires | 2023-09-27 |
Posted at | 8 months ago |
Status: Appendix D/Temporary Assignment (August 2023 - April 2025)
- Provides responsive/on-demand support in person, by phone, email, chat, or through online platforms, to end users of learning technologies including but not limited to Canvas, Office 365, MS Teams, Zoom, Audio/Visual Tools, H5P, NearPod, digital textbooks, Panopto, Kaltura, etc. (new emerging technologies i.e. ARVR).
- Conduct on-the-spot assessments of customer’s digital skills to determine customers’ needs and identify appropriate approaches and solutions. Coach customer on improving their digital skills when they are approachable by recommending guides or other documentation.
- Monitors educational technology trends and stays current with emerging digital learning technologies.
- Under the direction of faculty / subject matter experts or Instructional Designers, support creation of technology mediated teaching resources, assets, and learning modules/objects.
- In collaboration with the Coordinator, Digital Skills Services, create digital materials to support workshops for students and faculty.
- Assist in creation and development of digital resources to support online learners including end-user guides, videos, animated gifs, etc.
- Promote and market the departmental services, including participation Open Houses and other events.
- Setup furniture and technology in academic technology spaces for events and workshops.
- Participate in researching and designing short activities to promote the creative use of technology for skills development.
- Provide technical support to staff and students during classroom, college and marketing events.
- Create and deliver learning technology demonstrations/workshops to Faculty and Students on digital tool use.
- Provide Digital Creativity Centre orientation/tours to promote services, equipment use and digital literacy through one-on-one, group sessions including students, faculty, staff, administration and student recruitment activities.
- Perform loaning transactions including signing equipment in/out, collecting fees for makerspace equipment (3D printing, laser cutting, Gimbals, electronics kits).
- Provide input into continuous improvement and delivery of services to improve the student and faculty experience.
- Record usage data, nature of support calls and course/program/school it originates from as well as reporting usage data on various Academic Technologies such as 3D printing, AR/VR, multimedia studios, Chat bot etc.
- This is an on-campus, in person role with some shifts having a virtual component.
- Weekly shifts will include some evening shifts.
- Possible travel between campuses.
- A minimum of 2 years practical experience with: consultation and client service supporting multiple levels within an organization/remote-virtual learning technologies/design, development, delivery and evaluation of user training/design and development of digital learning technology (H5P, NearPod, digital textbooks, Kaltura, Thinglink etc./experience working within a Learning Management System, preferably Brightspace/Canvas.
- A 3 year diploma/degree in Computer Science, Computer Systems Technician, Computer Networking, Graphic Design, Multi-media Design, Digital Media Communications, Creative Industries or specific digital learning technology programs.
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.
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