Manager, Sales Support Jobs

Aviso Wealth:
At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to service, partnership, and innovation. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic culture sets Aviso Wealth apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.
The Opportunity:
We’re looking for a Manager, Sales Support to join our AM Wealth Distribution team.
Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 151 Yonge Street, Toronto, ON.
Reporting to the Director of Inside Sales the Manager, Sales Support is responsible for leading and overseeing the Sales Associate team, ensuring smooth operation and exceptional support for the sales processes. This role requires a combination of strong leadership, excellent communication, and outstanding organizational skills to optimize team performance and foster strong relationships with cross-functional teams. In this role, you will be responsible for implementing best practices and procedures, providing ongoing coaching and professional development for Sales Associate team, and coordinating sales events across the country.
Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Oversee sales and activity reporting, regularly presenting updates to senior management and identifying areas for improvement
• Collaborate with the Director, Inside Sales, in recruiting, hiring, and onboarding new sales support talent
• Implement best practices and procedures for the Sales Associate team to optimize processes and enhance overall team performance
• Provide ongoing coaching and professional development for the Sales Associate team to ensure that they meet expectations and targets
• Coordinate and manage sales events across the country, including logistics, promotions, and post-event analysis
• Day to day supervision of the Sales Associate team ensuring efficient and high-quality work output
• Establish strong relationship with cross-functional teams, including sales, marketing, and service center, to ensure seamless collaboration and support for the sales process

Requirements
Your experience and skills:

• Post-Secondary education in Business Administration, or related field
• Successful completion of the Canadian Securities Course (CSC) is highly preferred
• Outstanding customer service orientation, employing problem-solving skills and the ability to handle challenging situations with professionalism and empathy
• Familiarity with industry regulations and compliance requirements, ensuring that sales support activities adhere to relevant guidelines and standards
• Demonstrated ability to multitask effectively, managing multiple projects and responsibilities simultaneously
• Advanced proficiency in Microsoft Excel and Word, with expertise in sales data analysis and reporting
• Exceptional attention to detail, ensuring accuracy and quality in all tasks and documentation
• A team player with the ability to work independently, demonstrating initiative and adaptability in various situations
• Strong organizational and time management skills, adept at prioritizing tasks and meeting deadlines in a fast-paced environment
• Strong verbal and written communication skills, with the ability to actively engage with individuals and groups at all levels
• Solid understanding of sales support processed, strategies, and best practices, contributing to the development and implementation of efficient systems
• A minimum 5-7 years of experience in the financial industry, with a proven track record of success in sales support or a related role
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits
Why Aviso Wealth?
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Regular social events to foster teamwork
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Competitive compensation package that rewards and recognizes individual contributions
• Matching contributions to our retirement program

Equal Employment Opportunity
Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
No recruiters or agencies, please.
Company Overview:
Aviso Wealth is a national, integrated financial services company, with over $100 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, The Co-operators / CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.