Sales Support Operations Manager Jobs

3. Responsible for selling, coaching, conflict management, business building, skill enhancement and goal setting.

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7. Tracks performance on sales activities, staff productivity and supplies/inventory.

-3+ years of IT service Sales Operations Management experience

-Experience in partnership-level management (including vendor management)

-IT MSP or IT VAR experience

-Strong in English with working French

-Proficiency with CRM tools (Salesforce) and analytics

-Analytics (sales, customer success) and reporting (BI)

Experience: Sales management, People management, negotiation skills, understanding of distributor mechanics, good knowledge of national business and geography

Provide leadership to the sales team, including sales forecasting, pipeline management, order processing, pricing, and contract negotiations

10 years Sales Manager experience required

Stay updated with industry trends and provide sales team with relevant knowledge and resources.

Foster collaboration and communication between the sales department and other departments such as marketing, finance, QA, and supply chain.

Industrial and Food service experience

Effective project management, organizational and administrative skills with a high level of attention to detail

Excellent planning, organizational and time management skills

Manage the monthly business cadence to deliver high quality and accurate pipeline and forecast management

Experience in developing and executing sales strategies and plans with budget accountabilities and linkages to sales results

Knowledge of Salesforce and strong technical skills in MS Office and Google Suites

Support the adoption of Salesforce through training, education, and the continuous improvement of value added reporting and dashboards

2 years' experience in risk/fraud management, compliance, and/or underwriting.

Provide and present various reporting to management and merchant.

Bachelors in Finance or the equivalent in relevant experience and training.

Background with a rules-based risk management system.

Experience in financial services or other related industry.

Proficient knowledge of Excel and Powerpoint.

Technical knowledge of sales management systems.

Opportunities to move up in the company (some of our management team started as pressure washers!)

Look out for coworkers, speak up and offer assistance to ensure safe working environment for all.

Provides training and guidance as needed and for new processes to Sales Associate and Store Managers.

Promotes and manages all customer care standards.

Strong knowledge of Microsoft office software.

Hands-on knowledge of sales principles, practices, tactics, and tools (including experience doing all the responsibilities listed above)

Experience working in a SaaS software company

Highly organized self-starter with the ability to work remotely in a cross functional, team-based environment

Have natural curiosity, strong critical thinking skills, and extremely resourceful problem solving

Operations experience supporting B2B sales

Experience supporting a sales team of 30+ people

Knowledge of incident and problem management methodologies, with experience in implementing effective processes for issue resolution and root cause analysis.

Minimum of 5 years of experience in operations and support management, with a focus on post-deployment product operations.

Manage day-to-day IT operations internally. This includes license and vendor management, helping with audits, SOPs creation, device management, etc.

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Relevant certifications are a plus.

ITIL certification is a plus.

Excellent problem-solving and decision-making abilities, with a focus on proactive issue resolution and continuous improvement.

Extensive Inside Sales and/or Order Management experience within a high-tech manufacturing company - 5-10 years’ experience

Quoting, Order and Contract Management of capital equipment, consumables, and services, using our SFDC and Sage X3 systems.

Opportunity and funnel management in SFDC

Responsible for maintaining the CRM (Customer Relationship Management system) by documenting customer communications and activity

Collaborate across departments (Customer Service, Planning, Manufacturing, Shipping and Finance) to communicate and meet customer requests in a timely fashion

Experience with the commercial sale of capital equipment and associated products is highly desirable

Experience with ERP systems, including quoting and order management processes

Manage and continually improve the GMS Customer Relationship Management (CRM) system

Champion customer experience efforts within the entire organization

Manage the sales order entry process from end to end

Responsible for the Commercial Review aspect of the Contract Review Process, provide contract knowledge and support to the field Sales team

Collaborate with Regulatory, Finance, and Sales on new customer setup, customer and channel contract execution, and payment related matters

Strong influencing, negotiating and conflict management skills

Manage multiple projects simultaneously including data collection, project management, and presentation development. Scope and frequency of projects will vary.

Work across different teams and with all levels of management. Form solid relationships with different groups.

Experience completing use cases, opportunity assessments, business requirements etc.

Manage and contribute to critical initiatives/ad hoc projects.

Complete cost/benefit analysis, opportunity assessments, cases and other documentation that would support the pursuit of these initiatives.

Working together Sales Operations on change management, requirements gathering, business process design, and improvement

Experience with case/ticketing management systems (SFDC, JIRA)

Revenue Recovery: Liaising with Project Management to manage order backlog

Collaborating with Practice Management, Customer Success, and Account Executives to process quotes for change orders for in-flight projects

Liaising with Finance Customer Support to accelerate the quote approval process

Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams

The Sales Operations Manager's primary responsibilities are to meet with current and potential clients to grow long-lasting relationships

Manage, oversee, and maintain the Sales funnel system; identify new and ongoing business requirements, ensure quality data is maintained

Select, implement, and manage sales automation tools that will benefit the firm

5+ years Proven work experience as a Sales Operations Manager or relevant role

Manage KPIs and ensure sales team hit their targets

Manage client LinkedIn page, create posts, and promote the brand

Strong organizational and time management skills, adept at prioritizing tasks and meeting deadlines in a fast-paced environment

Oversee sales and activity reporting, regularly presenting updates to senior management and identifying areas for improvement

Coordinate and manage sales events across the country, including logistics, promotions, and post-event analysis

Post-Secondary education in Business Administration, or related field

Strong verbal and written communication skills, with the ability to actively engage with individuals and groups at all levels

Outstanding customer service orientation, employing problem-solving skills and the ability to handle challenging situations with professionalism and empathy

Strong organizational and time management skills, adept at prioritizing tasks and meeting deadlines in a fast-paced environment

Oversee sales and activity reporting, regularly presenting updates to senior management and identifying areas for improvement

Coordinate and manage sales events across the country, including logistics, promotions, and post-event analysis

Post-Secondary education in Business Administration, or related field

Strong verbal and written communication skills, with the ability to actively engage with individuals and groups at all levels

Outstanding customer service orientation, employing problem-solving skills and the ability to handle challenging situations with professionalism and empathy

Proven experience in sales operations or sales management, preferably in a fast-paced, high-growth environment.

Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, and make data-driven recommendations to senior management.

Oversee sales forecasting, budgeting, and reporting, and provide regular updates to senior management.

Develop, implement, and manage sales processes and strategies to maximize efficiency and effectiveness of the sales team.

Strong analytical skills, with the ability to analyze sales data and metrics to drive insights and make data-driven decisions.

Excellent leadership skills, with the ability to inspire and motivate a sales team to achieve targets.