Sales Support Manager Jobs

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What You’ll Do

• Establish and maintain strong relationships with customers
• Propose and facilitate internal process improvements
• Support the Customer Onboarding Initiative
• Working closely with our customers to support the sale of customized products
• Forecasting customer product sales
• Opportunity and funnel management in SFDC
• Responsible for maintaining the CRM (Customer Relationship Management system) by documenting customer communications and activity
• Collaborate across departments (Customer Service, Planning, Manufacturing, Shipping and Finance) to communicate and meet customer requests in a timely fashion
• Managing intercompany orders in Oracle and Sage, including
• Quoting, Order and Contract Management of capital equipment, consumables, and services, using our SFDC and Sage X3 systems.
• Provide excellent customer service by following through with prompt and effective responses to customer inquiries

Who You Are

• Excellent Customer Service, Interpersonal and Organizational skills
• Highly motivated and capable of working effectively both individually and as part of team
• Experience with the commercial sale of capital equipment and associated products is highly desirable
• A business degree or diploma is desirable
• Relevant experience with CRM and ERP systems is required
• Proven track record to successfully support and manage customers
• Science and/or pharmaceutical background is desirable but not essential
• Outstanding written and verbal communication skills
• Ability to handle multiple projects in an efficient and timely manner.
• Extensive Inside Sales and/or Order Management experience within a high-tech manufacturing company - 5-10 years’ experience

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.