Sales Support Manager Jobs

Description

Genesis Motion Solutions - Sales Support Manager

Location - Hybrid between home-based in the Lower Mainland and office in Langley, BC

Your Job

If you have a passion for supporting a global sales team, delivering outstanding customer service and entrepreneurial leadership, Genesis Motion Solutions (GMS) has an opening for you where those interests converge. We are seeking an energetic professional who places people at the heart of their responsibilities – both employees and customers.

The ideal candidate has sharp attention to detail and juggles multiple duties while staying organized and focused on the experience of internal and external customers. A self-starter who can initiate and see projects through to completion is desired. If you embody these traits, please submit an application.

Our Team

This is currently an individual contributor position and will likely grow to lead a small team in the near-term future as we continue to scale . This role touches every part of our customer-centric organization. In particular, you will work most closely with our Sales and Applications Engineering teams located in the US, Canada, and Europe.

What You Will Do

• Responsible for the Commercial Review aspect of the Contract Review Process, provide contract knowledge and support to the field Sales team
• Manage and continually improve the GMS Customer Relationship Management (CRM) system
• Deliver outstanding level of service and support to the field Sales team
• Act as the primary liaison for customers and the field Sales team, directing and facilitating the connections of appropriate stakeholders with solutions and resources
• Create value for customers and GMS while building and modeling the company’s Guiding Values: Integrity, Stewardship & Compliance, Principled Entrepreneurship®, Transformation, Knowledge, Humility, Respect, and Self Actualization
• Champion customer experience efforts within the entire organization
• Manage the sales order entry process from end to end
• Review customer contractual terms and conditions for compliance to GMS standard terms, and facilitate a process toward resolution if there are differences in the Terms & Conditions
• Create clear metrics and dashboards to measure and drive business and team performance
• Create and track high quality quotations and proposals
• Lead monthly sales forecasting activities; serve as the Commercial leader in the Sales, Inventory and Operations (S&OP) process
• Collaborate with Regulatory, Finance, and Sales on new customer setup, customer and channel contract execution, and payment related matters

Who You Are (Basic Qualifications)

• Experience in a B2B business environment
• Experience with ERP systems, including quoting and order management processes
• <10% travel
• Experience in customer-facing sales support or sales operations role
• Must be available to occasionally work beyond normal office hours (Monday to Friday day-time) as required

What Will Put You Ahead

• Experience using PowerBI to create executive level reports and dashboards
• Previous success leading continuous improvement initiatives
• Strong customer focus and solution seeking mindsets
• Experience with KYC (know your customer), trade compliance, and related processes
• Experience in companies rapidly transitioning from small to big; self-reliant and able to achieve objectives while simultaneously building scalable structures and processes
• Bachelor’s degree in Engineering - Electrical/Mechanical Engineering or Mechatronics
• Bachelor’s degree in Business
• Strong presentation skills; excellent written, verbal, and visual communication skills
• Direct field Sales or Inside Sales experience Saleforce.com expertise, including simple programming modifications
• Strong developmental leadership abilities to coach, develop, and mentor team members
• 5+ years of experience in a customer-facing sales support or sales operations role, ideally in a tech-based B2B environment

Why You Should Apply

• GMS is part of the global family of Koch Industries businesses. At GMS, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth.
• Koch Principle Based Management (PBM) Business System: PBM is the foundation of everything we do at Koch. It guides how we grow our portfolio, how we invent new products, how we drive strong results across our businesses, and how we develop our people. It inspires us to be and do better.
• Extraordinary Teams: Cross-functional, collaborative, entrepreneurial environment, focused on delivering results through extraordinary and diverse teams.
• Customer Obsessed: We have great customers and differentiate ourselves by providing them with great service.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
About Genesis Motion Solutions
As part of Koch Engineered Solutions, we at Genesis Motion Solutions are redefining motion - changing the way automation and robotics are designed and perform and disrupting one of today’s most rapidly growing and transformative technologies in unexpected ways. We look for inspiration beyond the conventional and encourage collaboration in the creative process. All of this is wrapped in a deep commitment to our core values. Sound like you? Join our team!
About Koch Engineered Solutions
Koch Engineered Solutions, part of the Koch Industries family of companies, is a dynamic network of businesses that work together to create an ecosystem of domain expertise. Increasing operational efficiency and safety. Reducing waste and emissions. The manufacturing challenges of today aren’t just about improving performance or practicing environmental stewardship, such as managing water and waste, reducing carbon emissions and increasing energy efficiency. They are about doing both, but better. That’s where you come in. We are a people company. It’s our people who bring the domain expertise and engineered solutions to our customers. Join our ranks and change the world.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.