Sales Operations Manager-Infrastructure/Construction

Fuze HR is currently looking for Sales Operations Manager who will be responsible for managing project sales in the Territory of Ontario and Quebec.

An idea candidate must have experience in large commercial construction industry, with integrated infrastructure data solution and leadership experience.

Primary objectives will be to manage all business activities as it relates to client Project Sales including but not limited to:

• Ensuring that the sales team is developing, building, fostering and maintaining strong, long-lasting customer relationships
• Cultivate a high performing, results oriented sales team
• Increase customer satisfaction by providing exemplary customer service to promote growth, retention, and loyalty by understanding their needs and wants.
• Participate in the hiring and on-boarding of new staff and assist in training to ensure their successful integration.
• Maintain sales reports regarding territorial activities and results, to demonstrate activities and outcomes align with Business plans and objectives
• Manage KPIs and ensure sales team hit their targets
• Evangelize, train, develop, and mentor the sales team
• Assist in developing sales strategies
• The Sales Operations Manager's primary responsibilities are to meet with current and potential clients to grow long-lasting relationships
• Oversee the work of Inside Sales to ensure precise, and profitable production of work
• Maintain sales reports regarding territorial activities and results, to demonstrate activities and outcomes align with Business plans and objectives
• Manage client LinkedIn page, create posts, and promote the brand
• Select, implement, and manage sales automation tools that will benefit the firm
• Ensure high-performing employee retention
• Collaborate with external sales team to identify and grow opportunities within the territory
• Will work with customers by phone, email, and video meetings to support customers in various aspects.
• Manage, oversee, and maintain the Sales funnel system; identify new and ongoing business requirements, ensure quality data is maintained
• Work with internal teams to ensure the timely and successful delivery of services according to customer needs and objectives
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Assist with challenging client requests or issue escalations as needed
• Streamline and optimize the sales processes
• Execute/implement sales and development goals
• Plan and organize customer events
• Perform sales forecasting
• Ensure that accurate customer data and activity tracking is maintained
• Observe Company ethical and professional conduct of business policies.
• Work closely with the Sales team to track, analyze, and communicate key quantitative metrics and business trends as they relate to clients and partners.
• Ensure accurate payment of commissions from manufacturer partners

Key Requirements:

• Excellent listening, verbal, written communication, and people skills
• Strong work ethic, willingness to go above and beyond the call of duty, positive, energetic, enthusiastic, get-things-done attitude
• Demonstrable ability and experience to lead a sales team to drive results
• Familiarity with construction and procurement structures
• Strong understanding of the mission critical markets in Ontario and Quebec
• 5+ years Proven work experience as a Sales Operations Manager or relevant role
• Valid Driver’s License
• Willingness to travel within Canada
• Proficiency with applications including Microsoft Office products, Adobe