Sales Operations Delivery Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The goal of the Risk Department is to mitigate financial loss to the company through proactive buyer risk approach and analysis. This position reports to the Director, IBT/ACH Risk & UW. The ACH Risk Account Manager candidate will be the liaison between the Risk Department and the Merchant. The candidate will proactively review Nuvei's buyer risk portfolio and address risk trends via consultations with various departments and the Merchant. The Candidate will utilize a host of risk monitoring tools to analyze consumer trend activity, payment structuring, and financial exposure. This information will be used to determine the best suitable action is required to accommodate both conversion rates and risk mitigation.

Key responsibilities include, but are not limited to:

• Assist in the mitigation of losses by ensuring activities are an accurate representation of our client's business model.
• Monitor processing activity for exceptions outside of approved parameters.
• Ability to work early mornings and possibly evenings.
• Any other tasks as assigned.
• Escalate appropriate findings both internally and externally to mitigate losses to the company and Merchants.
• Provide and present various reporting to management and merchant.
• Identify, investigate, and report impact into conversion rates and increase of returns.

Qualifications include, but are not limited to:

• Background with a rules-based risk management system.
• Bachelors in Finance or the equivalent in relevant experience and training.
• Background with working with high-risk industries especially Gaming, Crypto, Marketplaces.
• Ability to work in a fast-paced environment.
• Good business sense.
• Experience in financial services or other related industry.
• Familiarity with Real Time Payments, FedNOW or other faster payment channels.
• Satisfactory knowledge base with coding in SQL and Python.
• Strong analytical skills.
• Proficiency in ACH processing and NACHA Rules and Regulations.
• 2 years' experience in risk/fraud management, compliance, and/or underwriting.
• Excellent verbal and written communications skills.
• Proficient knowledge of Excel and Powerpoint.

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
• French (written and spoken) is required for any position located within Quebec.

Benefits

Nuvei offers a wide variety of benefits which include:

• Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
• Medical, Dental, Vision, LTD, Paid Vacation Time, Paid Sick Time.
• Hybrid working environment.
• Fresh fruit in the office, virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.