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Sales Team Support/Account Representative
Company | Genumark |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-26 |
Posted at | 10 months ago |
As one of Canada’s best branded merchandising companies, Genumark has grown to become the national leader in sourcing and distributing promotional merchandise and corporate uniforms and apparel. Named as one of Canada’s Platinum Best Managed Companies from 2011 to 2021, Genumark believes happy employees are a precondition to happy customers.
- Produce simple quotes thru commonsku as needed
- Be able to grow with the role as demands change regularly
- Work in a team environment and juggle priorities as needed – some days will demand attention to one rep over the other – that’s ok as long as all deadlines are being met
- Organize client mailing lists & update
- Taking ownership and troubleshooting issues to the best of their ability
- Direct communication with clients, sending proofs, obtaining additional information, and deal with day to day issues as they arise, etc.
- Managing events and projects within allocated timelines
- Update spreadsheets and upload to shared drive
- Invoicing in a timely manner
- Vacation coverage
- Use of Microsoft Office tools (ie. Microsoft Excel) to manage inventory levels, distribution lists, and more
- Attend trades shows, when possible
- Manage sample bank
- Point of contact between internal billing and processing channels
- Attend Product Knowledge sessions in person or virtually
- Take the lead in placing simple or repeat orders thru commonsku, including confirming stock and pricing
- Processing new orders through internal system
- Assist in the Health & Safety program by ensuring that section 27 – Worker’s Responsibility – of the Occupational Health & Safety Act (OHSA) are being followed.
- May be required to perform additional and/or different responsibilities as set forth above
- Maintain confidentiality for company and its clients
- Participate in all audits, as required
- Follow company policy
- Perform other duties, as required by immediate manager
- Maintain orderly working environment and follow all health & safety regulations
- Demonstrated ability to handle multiple tasks simultaneously. Strong organizational skills with ability to manage time and retain and apply information effectively
- Demonstrated ability to hold information confidential with excellent judgement. Position continually requires demonstrated poise, tact and diplomacy
- Attention to detail composing and proofing materials; establishing priorities; and meeting deadlines, often under pressure
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Ability to think strategically and to lead
- Previous industry-related experience is a plus
- Must have employment eligibility in Canada
- Ability to work independently with minimal supervision as well as work collaboratively in a team environment
- Excellent interpersonal and customer service skill along with a demonstrated commitment to service excellence, quality and vendor relationship management
- Ability to meet designated deadlines is also critical
- Work involves a high degree of accuracy and attention to detail
- Strong analytical, critical thinking skills with the ability to build processes and determine how to improve efforts
- Proficient and hands on working knowledge and understanding of Microsoft Office 2013 and 2016 software – specifically Excel, Word, and Outlook as well as using the Internet as a research tool
- Think “outside” the box”, be pro-active, problem solve and suggest corrective course of action
- Ability to work autonomously and to take direction as needed
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