Sales Team Support/Account Representative

As one of Canada’s best branded merchandising companies, Genumark has grown to become the national leader in sourcing and distributing promotional merchandise and corporate uniforms and apparel. Named as one of Canada’s Platinum Best Managed Companies from 2011 to 2021, Genumark believes happy employees are a precondition to happy customers.

Our multiple locations, with offices, showrooms and warehouses in Toronto, Ottawa, Winnipeg, Calgary, Edmonton, and Vancouver, and 100+ full-time employees across Canada allow us to provide regional service to prominent national accounts all over the country.

To learn more about who we are and what we do, visit us at http://www.genumark.com.

We are currently seeking a Full-Time Account Representative to join our Toronto office team.

The candidate will work directly with one of our high performing sales team, helping to support growth within existing client relationships. This role will work out of our Toronto head office location with opportunities to work both in-person and remote.

The successful incumbent will be resilient, self-motivated and have a great work ethic. Someone who has a keen eye for detail, a creative thinker, and have strong time management skills to provide exceptional administrative and sales support in a fast-paced environment. Day-to-day responsibilities will include liaising with the Account team and suppliers, product sourcing, quotes and order processing, following up until point of delivery, and working internally with Accounting and Warehouse staff to close and ship orders accordingly.

Responsibilities Will Include, But Not Be Limited To

• Managing events and projects within allocated timelines
• Invoicing in a timely manner
• Use of Microsoft Office tools (ie. Microsoft Excel) to manage inventory levels, distribution lists, and more
• Manage sample bank
• Update spreadsheets and upload to shared drive
• Produce simple quotes thru commonsku as needed
• Processing new orders through internal system
• Direct communication with clients, sending proofs, obtaining additional information, and deal with day to day issues as they arise, etc.
• Vacation coverage
• Point of contact between internal billing and processing channels
• Attend trades shows, when possible
• Take the lead in placing simple or repeat orders thru commonsku, including confirming stock and pricing
• Be able to grow with the role as demands change regularly
• Organize client mailing lists & update
• Work in a team environment and juggle priorities as needed – some days will demand attention to one rep over the other – that’s ok as long as all deadlines are being met
• Taking ownership and troubleshooting issues to the best of their ability
• Attend Product Knowledge sessions in person or virtually

General Management

• May be required to perform additional and/or different responsibilities as set forth above
• Assist in the Health & Safety program by ensuring that section 27 – Worker’s Responsibility – of the Occupational Health & Safety Act (OHSA) are being followed.

GENERAL (ALL EMPLOYEES)

• Perform other duties, as required by immediate manager
• Maintain confidentiality for company and its clients
• Participate in all audits, as required
• Follow company policy
• Maintain orderly working environment and follow all health & safety regulations

Here’s What You Bring To The Table

• Previous industry-related experience is a plus
• Think “outside” the box”, be pro-active, problem solve and suggest corrective course of action
• Excellent interpersonal and customer service skill along with a demonstrated commitment to service excellence, quality and vendor relationship management
• Demonstrated ability to hold information confidential with excellent judgement. Position continually requires demonstrated poise, tact and diplomacy
• Demonstrated ability to handle multiple tasks simultaneously. Strong organizational skills with ability to manage time and retain and apply information effectively
• Attention to detail composing and proofing materials; establishing priorities; and meeting deadlines, often under pressure
• Strong analytical, critical thinking skills with the ability to build processes and determine how to improve efforts
• Must have employment eligibility in Canada
• Ability to meet designated deadlines is also critical
• Ability to work independently with minimal supervision as well as work collaboratively in a team environment
• Ability to think strategically and to lead
• Proficient and hands on working knowledge and understanding of Microsoft Office 2013 and 2016 software – specifically Excel, Word, and Outlook as well as using the Internet as a research tool
• Work involves a high degree of accuracy and attention to detail
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization
• Ability to work autonomously and to take direction as needed

Compensation

Base salary - $40,000

Commission based on sales

Totalling approx $52,000 - $56,000

Genumark welcomes applications from any candidate who feels they would be a good fit in this role. To apply please send your resume and cover letter including your best Dad joke.

Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

About Genumark

Genumark: https://www.genumark.com/#1Rightsleeve: https://www.rightsleeve.com/