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Customer Care Officer Jobs

Customer Care Specialist, Commercial
By Merrithew® At Canada
Identifying, diagnosing and resolving Customer equipment concerns / issues in a timely manner, working with Manufacturing and Management as required.
Bringing anomalies and trends to the attention of management.
Post-secondary education or equivalent work experience.
Documentation and reporting to the Senior Manager, Customer Service of all Priority Issues, Incident and Accident Reporting.
Annual comparison of features and benefits versus comparable Merrithew models.
1-3 years’ experience supporting a customer service team in a technical environment.
Receptionist - Customer Care
By Best Buy Canada At Vancouver, British Columbia, Canada
Assist customers and collaborate on solutions to deliver world class customer experiences
3-4 years of experience in high volume reception on a multi-line switchboard
1+ years of Microsoft Office Suite experience
Flexible health benefits and wellness program
Training programs to build new and transferable skills
Pleasantly and professionally greet visitors and connect them with the correct employee
Customer Care Coordinator Jobs
By Kaneff Group At Brampton, Ontario, Canada
Coordinate with internal departments to meet homeowner needs and deliver an outstanding customer experience.
Manage warranty administration tasks, including tracking, follow-up, and coordination with relevant teams.
Bachelor's degree or equivalent experience.
Minimum of 2 years of customer service experience.
Exceptional communication skills, both written and verbal.
Strong organizational abilities and the ability to multitask in a fast-paced environment.
Customer Care Coordinator Jobs
By Novo Nordisk At Mississauga, Ontario, Canada
Bilingualism (English and French) is required. You should have excellent written and communication skills, excellent customer service skills, strong time management.
Develops and maintains up-to-date knowledge on NN products and corresponding therapeutic areas
College Degree with relevant experience
2 years telephone customer service experience
Responds to internal/external customers providing medical and technical information pertaining to Novo Nordisk (NN) marketed products
Records customer enquiries and corresponding messages in the MIDAS system.
Customer Support Officer Jobs
By Resource Productivity and Recovery Authority At North York, Ontario, Canada
Other Knowledge, Skills, Abilities or Certifications
Post-secondary education or equivalent work experience
Understanding of baseline financial management considered an asset
· Maintains files and records in line with records management standards and processes
Two to four years’ experience in customer service is required
Regulatory compliance experience is considered an asset
Manager, Customer Care Jobs
By Regal Rexnord At Langley, British Columbia, Canada
5+ years of working experience as a Customer Service Manager in a high paced company.
Excellent written and verbal communication skills.
Experience with Salesforce CRM & PowerBI preferred.
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Establish customer satisfaction goals/KPIs and coordinate with the team to meet them on a steady basis.
Develop effective customer service procedures, policies, and standards to drive efficiency.
Escalator Customer Care Coordinator
By Prysmian Group At Oshawa, Ontario, Canada
Two years experience in a sales environment processing customer orders or data-entry experience is required.
Working knowledge of ERP Systems (SAP), Excel, Word, Outlook
General knowledge of the lift industry would be considered an asset.
Completion of a college diploma in Business/Sales/Marketing is preferred.
Intermediate Fluency of Spanish and Portuguese as a second language is required. Fluency in French would also be considered an asset.
Ability to write and communicate verbally in a professional business manner in Spanish and English.
Customer Care Associate Jobs
By Canlan Sports At North York, Ontario, Canada
Report repair and maintenance requirements to Operations department personnel Education:
Formal training in accounting, office procedures and customer service (preferred) Abilities, Attributes and Experience:
At least one year office and customer service experience
Demonstrated computer skills, notably in Microsoft Word and Excel
Provide service and information for walk-in customers, or by phone or e-mail
Answer incoming calls responding to inquiries or directing callers to the appropriate department
Product & Customer Care Coordinator
By 5th World At Calgary, Alberta, Canada
Excellent time-management and organizational skills
Support Product Managers/ Specialists in the planning and coordination of programs, courses, events and their related activities.
Manage and schedule communications with students via email broadcasts, respond to comments
Proven experience as product coordinator and/or customer support or relevant position
Outstanding verbal and written communication skills
Diplomas, degrees, or certification in the following (or related) fields would be considered an asset:
Customer Care Generalist Co-Op
By Gordon Food Service At Milton, Ontario, Canada
Must have excellent attention to detail, time management and organizational skills.
Must have good customer service and time management skills.
Knowledge / Skills / Abilities
Supports Recalls Communication Management, as needed.
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
Ability to perform 10-key data entry
East Customer Care Generalist
By Gordon Food Service At Milton, Ontario, Canada
Must have excellent attention to detail, time management and organizational skills.
Must have good customer service and time management skills.
Knowledge / Skills / Abilities
Supports Recalls Communication Management, as needed.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
Customer Care Expert – Media Composer
By Avid At Montreal, Quebec, Canada
Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, etc., a plus.
Provides input to Product Management teams related to customer requirements
Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
Creates and manages support cases in Avid’s case management system as appropriate
Liaises with appropriate Avid management periodically to ensure visibility
Customer Care Manager Jobs
By Bosa Properties At Vancouver, British Columbia, Canada
Oversee home-owner inspections and orientations, offering the best solution to meet customer needs according to company standards;
Five (5) years of experience with deficiency repairs;
Lead an engaged and high performing customer care team that delivers market leading customer support to our homeowners;
Build an inclusive environment that balances challenge and support for the team through coaching, accountability, and development opportunities;
Effectively collaborate and build relationships with our general contractor, development, and construction groups.
Proven ability to lead and motivate an inclusive team focused on results and learning;
Customer Care Lead Jobs
By Browns Shoes Inc. At Greater Montreal Metropolitan Area, Canada
Previous management experience is mandatory.
Manage and share several daily, weekly, and monthly reports internally.
Excellent written and spoken communication skills.
2 years minimum of experience with contact center and/or customer service.
Lead and assist a team of 25+ team members - consisting of Full time and Part time agents.
Handle any customer escalations from team.
Director Customer Care Operations
By Enbridge At North York, Ontario, Canada
Proven track record to initiate, lead process management and implement large scale change amid shifting priorities.
Lead the development and implementation of a customer focused strategy that is consistent with providing industry leading customer experience.
Ensure service delivery that is in accordance with all legislative and regulatory requirements, including the Ontario Energy Board’s service quality requirements.
University degree in a related field with 15 years or more of leadership experience in business and/or related customer care field.
Strong critical thinking and problem-solving skills.
Demonstrated experience and understanding of working with Unionized partners and collective agreements.
Customer Care Specialist Jobs
By Wizebank At Vancouver, British Columbia, Canada
Education: An appropriate combination of education and experience will be considered.
Professional experience: 1-2 years experience working in customer service
You’re a strong communicator: you have excellent written and verbal communication skills, with an aptitude for data-driven storytelling.
You’re collaborative: you have strong interpersonal skills and are comfortable collaborating with a diverse group of stakeholders.
Work From Home Stipend: We cover the essentials including laptops, accessories, and more.
Extended Health Care Benefits: Comprehensive benefit plan and wellness spending account
Customer Care Associate Jobs
By Stoakley-Stewart Consultants Ltd. At Dorval, Quebec, Canada
Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation
Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements
Minimum 2 years of experience in a customer care/service role
Food industry background/industry experience preferred
Strong follow up, problem solving and decision making skills
Excellent communication (verbal/written) skills, bilingual
Customer Care Manager Jobs
By Boardwalk At Kitchener, Ontario, Canada

Responsibilities Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates) Liaise with H.R. to fill job vacancies Conduct final interviews for ...

Customer Care Rep Jobs
By JELD-WEN, Inc. At Manitoba, Canada
Assist Department Manager and team with departmental process improvements.
Must be an effective communicator, with strong verbal, written and listening skills. Must speak clearly and persuasively in all situations.
Must have proven problem-solving abilities and be solutions oriented.
Experience working with windows and doors is an asset.
Gather and assess information to make appropriate warranty determinations in a timely manner.
Process warranty requests according to standard operating procedures.
Manager, Customer Care Jobs
By Hydro One At Markham, Ontario, Canada
Experienced in building and maintaining effective teams, fostering collaboration and cooperation with internal staff and vendors
Accountable for incorporating best in class processes into program delivery such as: Customer Intelligence, Customer Satisfaction
Develop customer delivery sustainment program objectives and strategies in support of broader corporate financial and customer goals.
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.
Providing leadership to subordinates so that they collaborate competently, and with full commitment with each other in pursuing the goals set:
Translating the Department's goals and objectives into a direction which guides the operation of the business communicating that direction to staff

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Officer to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and support. If you have a passion for customer service and a desire to help people, this is the perfect job for you!

Overview:

A Customer Care Officer is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the company’s products and services and be able to provide accurate and timely information to customers. They must also be able to handle difficult customer situations in a professional manner.

How To Become an Customer Care Officer:

To become a Customer Care Officer, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you will need to have excellent communication and interpersonal skills, as well as the ability to think quickly and problem solve.

Customer Care Officer Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to think quickly and problem solve
• Knowledge of the company’s products and services
• Ability to handle difficult customer situations
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks

What is Customer Care Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service standards and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations and laws
• Knowledge of customer service best practices

What is Customer Care Officer Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide accurate and timely information about products and services
• Resolve customer complaints in a professional manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction

What is Customer Care Officer Experience?

• Previous experience in customer service or a related field
• Experience in using customer service software and systems
• Experience in resolving customer complaints
• Experience in providing accurate and timely information
• Experience in following up with customers

What is Customer Care Officer Qualifications?

• High school diploma or equivalent
• Certification in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

Customer Care Officer Education:

• High school diploma or equivalent
• Certification in customer service or a related field
• Bachelor’s degree in business, marketing, or a related field
• Master’s degree in business, marketing, or a related field
What tools help Customer Care Officer work better?
• Customer service software: Customer service software can help Customer Care Officers manage customer inquiries, complaints, and feedback more efficiently.
• Knowledge base: A knowledge base can help Customer Care Officers quickly access information about products and services, as well as customer service policies and procedures.
• Live chat: Live chat can help Customer Care Officers respond to customer inquiries and complaints in real-time.
Good tips to help Customer Care Officer do more effectively?
• Listen carefully to customers: Customer Care Officers should always listen carefully to customers and make sure they understand their needs and concerns.
• Be patient and understanding: Customer Care Officers should always be patient and understanding when dealing with customers.
• Follow up with customers: Customer Care Officers should always follow up with customers to ensure their satisfaction.
• Stay up to date on products and services: Customer Care Officers should always stay up to date on the company’s products and services.
Common Customer Care Officer interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you think makes a good customer service experience?
• How do you stay up to date on products and services?
• What do you think are the most important qualities for a Customer Care Officer?