Customer Care Specialist Jobs

Wizebank has built the industry’s first “Learn Now, Pay Later” solution specifically designed to help world-class course creators, educators, and coaches sell more effectively. We’re trusted by our partners to drive meaningful improvements in their business, and we work tirelessly to do just that.
Founded in 2021, Wizebank has gone from pre-product to helping our partners generate millions in monthly sales across thousands of customers in a matter of months. We're backed by Rhino Ventures, Panache Ventures and industry leaders like Greg Smith (CEO, Thinkific), Tim Vipond (Founder, Corporate Finance Institute), Andrew Wilkinson (Co-Founder, Tiny), and Pat Flynn (Founder, Smart Passive Income).
Role Overview
Are you looking for an opportunity to make a real impact? Do you thrive in a fast-paced, dynamic environment? Then we want you! Wizebank is looking for a highly motivated and talented Customer Care Specialist to join our growing team!
As a Customer Care Specialist, you’ll work hand-in-hand with our merchants and their customers to provide a wide variety of support that will aid in their day-to-day success with Wizebank.
From onboarding to billing, and from technical support to general inquiries, you’ll be the go-to person for our customers. Our aim is to create an effortless customer experience by providing fast, high-quality answers to any questions.
We’re looking for someone who’s smart, driven, and has a keen sense of ownership. You’ll need to be adaptive to a fast-changing, unstructured environment, and have a high level of curiosity for learning our business and our products. The ideal candidate will have a strong foundation in customer success, customer support, and be adept at learning and applying new applications and technologies.
Don’t miss out on this exciting opportunity to join a growing team and make a real impact.
You will:

• Contribute to our knowledge base by checking for quality and coaching our users on the usage of our self-serve resources, ensuring that they have the tools they need to success;
• Leverage your listening skills to capture valuable feedback from our customers, which will be used by our product team to improve our offerings;
• Confidently provide advice, training solutions, and proactive problem-solving to help customers navigate their next challenge with ease;
• Leverage your knowledge on our products to troubleshoot product-related issues, working closely with our internal teams to resolve any technical challenges that may arise;
• Assist customers with billing and collections inquiries by phone and email, including processing payments, resolving billing issues, and following up on past due accounts;
• Utilize your excellent communication skills to handle inbound requests with ease, ensuring that the customer’s experience is as seamless and effortless as possible;
• Contribute to personal and team initiatives that aim to improve service delivery and processes across the company.

Requirements

• You’re collaborative: you have strong interpersonal skills and are comfortable collaborating with a diverse group of stakeholders.
• You’re curious: you like learning new things and are excited about taking on new challenges outside of your comfort zone.
• Education: An appropriate combination of education and experience will be considered.
• You’re empathetic: You’re able to put yourself in someone’s shoes in order to understand our customers’ point of view and address their needs properly.
• You’re a problem solver: you enjoy working independently and with a team to solve ambiguous and complex problems.
• You’re a strong communicator: you have excellent written and verbal communication skills, with an aptitude for data-driven storytelling.
• Professional experience: 1-2 years experience working in customer service
• You’re entrepreneurial: you thrive in a fast-changing, unstructured environment where taking autonomy and ownership over your work is celebrated

Bonus Points If You…

• Are proficient in Google Suite and Microsoft Office;
• Have customer focus at your core and are eager to make a career out of helping our customers be successful;
• Are familiar with Zendesk or similar CRM software;
• Are proficient in Windows and/or Mac operating environments.

Benefits

• Autonomy & Ownership: You’ll have the opportunity to create your own path and own your work.
• Strong Traction: We are experiencing rapid growth and your work will directly impact thousands of businesses around the world.
• Impact: You will get to shape the culture of Wizebank. “The early team you build is the company you build.” Your impact will be immediate and lasting.
• Work From Home Stipend: We cover the essentials including laptops, accessories, and more.
• Extended Health Care Benefits: Comprehensive benefit plan and wellness spending account
• Competitive Compensation: We reward great work and want to attract the best talent.
• Learning & Development Stipend: We provide a personal development budget covering courses, books, events and more.
• Recent Financing: We closed a large financing in 2022 and we are actively looking to expand our team to deliver best-in-class financial products to our customers at scale.