Full Time Financial Services Associate – Family Managed Home Care Contract Reconciliation

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you passionate about processing and reconciling electronic billing files? Are you a highly organized, detail-oriented individual? Can you work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? If so, you’re looking in the right place.

As a Financial Services Associate, you will be responsible for the processing and reconciliation of the Family Managed Home Care Program (FMHC). Responsibilites include purchasing services, billing files and eligiblity expense reimbursements to ensure that payments to all substitute decision makers/patients are processed on a timely and accurate basis. You will also maintain confidentiality in accordance with privacy legislation and organizational policies and procedures. You will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Additonaly, you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Train substitute decision makers/patients on HPG and other service providers as required
• Updates FMHC billing files as required in accordance to MIS rules where needed
• Prepare/updates monthly financial reports and analysis as required
• Backup to the FSA-contract reconciliation team as required for non FMHC billing files
• Develop and maintains relevant procedures manuals
• Ensure and monitor that all substitute decision makers/patients have submitted billing files according to the bi-monthly submission policy is enforced. Contacts substitute makers/patients regarding late submissions
• Manage eligible expense payments, creating import files
• Prepare audit reports as required
• Process and reconcile electronic billing files (Health Partner Gateway- (HPG)) and manual billing files for FMHC services
• Reviews and resolves suspensions with patient care, family managed home care analyst and substitute decision maker/patient as required

Patient Safety

• Adheres to HNHB HCCSS' patient safety policies and procedures
• Work within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time
• Promotes patient safety in alignment with the vision, mission, values and strategic directions of the HNHB HCCSS

What must you have?

Educational Qualifications

• Minimum two-year community college diploma in accounting or business

Experience

• Experience with Microsoft Excel and Word
• Minimum 2 years’ recent experience in an accounting environment.
• Experience with an online invoice processing system is an asset
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• Ability to meet tight deadlines
• Customer service skills
• Knowledge of basic GAAP principles
• Able to work in a team setting with frequent interruptions, multiple demands and deadlines
• Experience with CHRIS
• Excellent written and oral communication and interpersonal skills
• Self-directed; able to work independently and in a team setting
• Intermediate level of skill in Microsoft Excel and Word
• Accuracy and attention to detail
• Maintains positive working relationships with external and internal contacts

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Attractive comprehensive compensation packages and benefits

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.