Manager, Home And Community Care - Chronic (Tft)

Home and Community Care Support Services South West is seeking a Manager, Home and Community Care for our Chronic Community Portfolio!

Opportunity Summary

As a member of the Home and Community Care Team, the Manager, Home and Community Care is responsible for managing daily operations to ensure that effective and efficient services are provided to patients and their families through the provision of care coordination services and long-term care home placement services. The Manager, Home and Community Care leads the delivery of client driven care services by building and maintaining relationships, with community and hospital stakeholders, contracted service providers, and other health systems partners. This is a six-month temporary full-time opportunity.

Currently operating remotely, with the launch of a “hybrid remote working model” anticipated later in the year, this opportunity is open to the following locations within the South West region London, St. Thomas or Woodstock.

What will you do?

• Lead the delivery of Patient-Driven Care by building and maintaining relationships with community/hospital stakeholders, contracted service providers, and other health system partners.
• Be the first-level of management in a specialty/geographic area.
• Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues.
• Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.
• Ensure the effective delivery of patient care and operational support for a specialty/geographic area.
• Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services.

What must you have?

• Valid Driver’s License and access to a vehicle; regular travel is required throughout the HCCSS SW boundaries and occasional travel outside the South West region.
• Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information, and influence/persuade others to follow a recommended course of action.
• Knowledge of direct care coordination models used in community health care organizations and a good knowledge of community resources (e.g., services and programs), and roles of health care professionals.
• Strong planning and organizing skills.
• Specialized knowledge regarding specialty area(s) assigned – related policies and procedures, issues and challenges
• Effective communication skills to maintain a range of contacts with health professionals within the community and strong collaboration skills to participate on projects and committees with colleagues across the organization or local community agencies.
• Strong project and change management skills
• Minimum three (3) years of recent and relevant management experience in a unionized environment.
• University Degree in Healthcare or Business Administration or combined education and experience.
• Comprehensive knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).
• Experience and knowledge of service delivery in a health care environment
• Knowledge of the evolving role of HCCSSs, and the issues and priorities within the health care sector, and how these issues impact patient service delivery.
• Strong coaching skills to provide instructions and guidance to staff with respect to activities, challenges and questions.
• Experience in change management, project management, quality improvement

What would give you an advantage?

• Ability to speak French or another second language.

Who we are

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.

Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is Wednesday May 31st, 2023 at 1159 p.m.

We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.