Wellness, Benefits And Disability Specialist (Hybrid)

Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 28-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for a Wellness, Benefits and Disability Specialist to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!

In this role you will:

• Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures
• Maintain all claims records and update trackers and associate records
• Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
• Provide core support in the coordination, administration and development of the company’s disability (STD, LTD) and other leaves in a timely manner
• Develop and deliver various communications including adhoc, monthly and quarterly reporting (ie., remittance and reconciliations) as well as analysis of data and information
• Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
• Participate in the design of new incentive programs and various research and analysis
• Projects and programs as required
• Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
• Communicate regularly with third party providers (ie., insurance, WSIB) on cases and update Human Resources and management
• Calculate and process payments in HRIS
• Ensure compliance with policies, procedures and regulatory requirements

Qualifications

The Qualifications and Experience we like to see:

• Bilingual in English and French would be an asset
• College/University degree in Human Resources, Disability Management or related field
• Aptitude for performing calculations where attention to detail and a high degree of accuracy are required
• Must have at least 2-3 years experience in Disability Management and Benefits; experience in a retail environment would be an asset
• Exceptional communication skills while maintaining the highest level of confidentiality, guidance and assistance to all associates and managers as well as working with external stakeholders
• Proven ability to prioritize, meet deadlines and work in a fast paced environment
• Strong Excel and PowerPoint Skills; SAP would be an asset

Additional Information

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• Tuition Reimbursement Program that covers professional AND personal development
• We will invest in you and provide extensive training, mentoring and continuous development
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital
• Associate Referral Program
• Long service awards, celebrations and other social events
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Diverse and inclusive work environment
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Paid day off to volunteer at your local charity of choice
• Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
• Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• This is not a job but a CAREER with opportunities for growth and advancement

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit www.sleepcountry.ca.