Manager, Procure To Pay

Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
We are looking to have a full-time Manager, Procure to Pay to join our team! This position will involve working hybrid from our head office in Markham, Ontario, Canada.
Summary
The Manager, Procure to Pay is accountable for accurate and timely processing of invoices and leading the team through process improvement in the P2P cycle.
Key Duties & Responsibilities
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Manages all aspects of performance.
• Objectively recommends compensation adjustments.
• Provides mentoring, coaching and guidance to all team members.

Process Development/Internal Controls Adherence

• Generates and compiles processes from multiple work stream sources using various business intelligence tools, industry best practices and information management systems.
• Responsible for optimizing process by invoice hold type.
• Implements changes to improve efficiency of P2P processes and procedures.
• Ensures internal controls are adhered to.
• Execution of effective invoice resolution process and ongoing monitoring on hold queues.
• Supports the Director, P2P in transitions as needed.
• Monitors the maintenance of accurate and complete audit records according to established procedures and reviews audit documentations.
• Responsible for Continuous Improvement in invoice processing methods and ways to decrease processing times.
• Perform self-assessment and ad hoc audits and reporting control deficiencies and policy noncompliance.
• Recommends and assist in preparing draft policies and procedural documentation in accordance with Corporate standards. Liaises with the Information Technology department to implement new or changed system and resolve technical issues as required.
• Conducts new or changed systems UAT and introduces to the Resolution team and staff to ensure seamless integration.
• Ensuring all KPIs relating to invoice processing and controllable by P2P are met.

Reporting

• Supports the AVP in reporting to management of key metrics and works alongside to improve processes that impact those KPIs.
• Continuously monitors queues and redirects resources to maximize processing time.
• Engages and proposes the design of reporting in invoice holds and vendors related metrics.

Analysis

• Promotes automation using basic programming / advanced data analysis tools.
• Guides the team is gathering vendor related matters and takes back to the vendor management team.

Account Engagement

• Lead on Invoice resolution calls with accounts teams where needed and process improvement by account.
• Train users in the operation of business tools, processes and procedures.
• Strengthens the bench power in current team leads to enable them to manage.
• Supports the AVP as point of escalations and liaises with account teams to clear issue down to resolution.

Other

• Onboarding vendors to the supplier portal and ensuring successful utilization of the portal.
• Leads vendor invoice resolution calls as directed by.
• Other duties as assigned.
• Advanced stakeholder management and business partnering skills.
• Ongoing upkeep and maintenance of portal content (User guide, video where applicable).
• Resolves day to day activities with Team leads and escalates to AVP as needed.
• Conducts vendor communications as needed.
• Drafts processes and procedures.
• Delivers business results to internal teams. Participates in operational client presentations.

Knowledge & Skills

• Fully developed application of accounting standards and principles.
• Developing knowledge of strategic and operational requirements of client accounts.
• Adept at identifying and resolving issues.
• Developing quality improvement skills.
• Developing client management and relationship skills.
• Excellent teamwork skills.
• University degree with 5-10 years of relevant experience.
• Proficiency with MS Office.
• Specialized knowledge in real estate accounting, an asset.
• Fully developed leadership skills to manage a team of individual contributors.

Licenses and/or Professional Accreditation

• CPA or other Financial Designations would be considered an asset.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!