A/V Unified Communications Engineer

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

The Role

As a key member of the Information Technology Collaboration and Video Support Team, you will help design, implement, and provide support for collaboration services and infrastructure. Including Cisco, Microsoft Teams, Poly, Zoom, and other unified communications technology with a strong focus on video conferencing technology. Working directly with multiple AMD teams and vendors to identify and resolve challenges within the AMD video support team. This is a great opportunity to liaison with other technical teams to provide technical and tactical solutions to address future needs for both on-premise and remote conferencing technology.

The Person

This person will need to have a broad scope of skills and experience to understand current and future video conferencing and unified communications challenges and seek innovative ways to solve them. As technology is constantly changing, the candidate must have the ability to adapt to change in this diverse and fast paced environment. You will have excellent communication skills, both oral and written. You must be results driven and determined to drive issues to resolution. You will be a team player, organized, responsible and a highly detailed problem solver!

Key Responsibilites

• Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Process service requests within the Video and Event Services area.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Create internal and end-user documentation for supported architecture and operations.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Must be a self-starter with the ability to work independently and as part of a team.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Mentoring/Training team members.
• Install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Manage multiple deadlines and prioritize projects accordingly.
• Maintain currency and provide recommendations for new technologies.
• Conduct equipment audits, as necessary.
• Must have extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.

Preferred Experience

• Basic understanding of networking and network protocols.
• Experienced in A/V Design, budget, and project management.
• Understanding of eCDN management and other enterprise video collaboration products and services.
• Extensive experience with MS Office including Visio.
• Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, and other industry-standard meeting platforms.
• Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Understanding and troubleshooting Crestron, Bi-Amp, Extron, 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio devices, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.

LOCATION:

Markham, Ontario - Required 5 days a week onsite.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.